Technical Delivery Junior Engineer

Who we are

Our mission at Capacity is to help teams do their best work through our AI-powered support automation platform. Capacity provides everything you need to automate support and business processes in one powerful omni-channel platform. 

We believe that each individual voice, perspective and background brings inherent value to enhance our product, serve our customers and generate more ideas to solve complex problems.  By continuing to hire talented, driven and humble teammates, we have the opportunity to see Capacity become a premier brand enterprise SaaS platform.

Capacity has raised over $100 million dollars from over 150 investors, giving us the opportunity to make ambitious investments in our team and big bets on our future.  Our total addressable market is enormous. Any company that wants to grow revenue, reduce costs, and improve customer and employee satisfaction is an opportunity for Capacity to shine.

Why this job is exciting

The role:

We are seeking a motivated Technical Delivery Junior Engineer to join our company. As a Technical Delivery Junior Engineer, You are passionate about Linux, technology, and a job well done. In this Junior Delivery position you will work with Conversational and AI Technologies from day one, learning alongside a highly technical team. You will help deploy Verbio solutions in customer infrastructures under the guidance of senior colleagues, accompanying them until the solution is successfully installed. You will also support the maintenance of our facilities and start becoming a technical reference for our customers as you grow. Above all, we want someone with real curiosity, proactivity, and eagerness to learn and listen.

Responsibilities:

• Supporting technical communication/interaction with the end customer, under supervision, and replying to customer requests by email.
• Participating in the deployment of Capacity/Verbio solutions either in the customer's infrastructure or Capacity cloud, together with senior team members.
• Working closely with customers and colleagues to troubleshoot Capacity/Verbio deployments, escalating when needed.
• Supporting Project Managers and senior Engineers to ensure project success.
• Establishing communication with product or infrastructure teams to support a successful deployment.
• Keeping updated and well-trained/informed about Capacity/Verbio's products/solutions including tools, programming interfaces, integration mechanisms, requirements, and limitations of the technology.
• Collaborating with other Technical Delivery Team members in content generation by providing technical information describing how Capacity/Verbio products work on customer's infrastructure.
• Sharing relevant feedback and observations from customers with senior colleagues and product teams.
• Supporting the sales/presales Representative owning the account to provide the best customer experience possible.
• Learning and progressively contributing to standards and methodologies for deploying and integrating our AI technology into our customers' systems.
• Collaborating with product teams in maintaining internal systems for Quality Assurance.
• Taking the initiative to propose improvements to Verbio's platform architecture and functionality as your knowledge grows.
• Asking questions and actively seeking feedback to accelerate your learning curve.

Requirements:

• Telecommunications or Computer Engineer (Master or Degree), or equivalent practical experience/training.
• Customer-focused, good proficiency in oral and written communication/presentation skills.
• Basic to intermediate knowledge of Unix/Linux Server Administration.
• Basic knowledge of scripting languages (Bash, Python).
• Basic knowledge or genuine interest in SaaS platforms (deployment, configuration, or support).
• Basic knowledge of or strong interest in Artificial Intelligence and/or conversational technologies.
• Ability to read source code in order to understand and support the product team.
• Basic experience with version control tools (Git).
• Great willingness to learn, listen actively, and take feedback constructively.
• High proactivity and autonomy to research and propose solutions.
• Ability to remain calm under pressure and adapt in a fast-moving, constantly changing work environment.
• Ability to work remotely but in total coordination with remote teams/workmates.
• Strong team-player and self-motivated.
• Good English and Spanish proficiency levels (B2/C1).

Nice to have:

• Previous internship or academic project experience in Linux, scripting, or cloud environments.
• Basic knowledge of communication protocols (SIP, RTP, HTTP, REST API, WebSockets).
• Exposure to Agile working methodologies (SCRUM, Kanban).
• Basic programming skills in C/C++.
• Familiarity with Docker or containers in general.
• Basic knowledge of AWS, Google Cloud, or Microsoft Azure.
• Curiosity about open-source VoIP services such as Asterisk, FreeSWITCH, Kamailio, and OpenSIPS.

You are motivated by:

• Hustle: You inspire others to work as hard as you. You will find a way, no matter how hard the task is.
• Ownership: You have an owner/builder mentality. You care about what you deliver and own your mistakes.
• Proactivity: You don’t wait for someone to tell you what to do or what problems to solve. You are always looking for ways to learn and improve.
• Excellence: You set a high bar and surpass expectations. You hit your goals and ask for more.
• Humility: You are not above any task in the organization and are willing to drop what you’re doing to help a teammate. 

What you can expect from us

The team:

Capacity team members enjoy the opportunity and benefits of working at an artificial intelligence startup, but with leaders who’ve worked at places like Apple, Ebay, Visa, Answers.com, Oracle, Boeing, and many more world-class companies. The culture at Capacity encourages innovation, independent problem solving, and collaboration as we continue to mature our product in the ever-changing world of AI.

We provide:

• Employer-paid health insurance (for you and your eligible dependents)
• Profit Interest Units/incentive compensation
• Unlimited vacation policy
• 401(k) with a company match
• Short term disability insurance
• Group life AD&D insurance
• A supportive, diverse workplace where we prioritize respect for each other and our clients
• A fun and collaborative team culture

Salary range:

• The expected base salary for this role is between 25,000 and 27,000 euros; actual salary will be commensurate with a candidate's experience, skill and location.

Still unsure?

At Capacity we value more than just hard skills. Our goal is to build a holistic and diverse team. If you aren’t sure if you qualify, just apply! We will carefully consider your application and are always grateful for any time and effort invested in Capacity.  

But wait, there’s more!

At Capacity we believe in more than just building amazing products and helping our customers.  Although we are a remote workforce, we remember the neighborhood where we started. We still strive to elevate our community by furthering access to education and careers in the tech space. Our affiliated nonprofit, Create A Loop, brings rigorous computer science courses to underserved communities with little to no access to formal computer science education. There are many opportunities for our Capacity team members to serve and educate our Create A Loop students throughout the year.