Cloud Ops Administrator (Canada) - N.A. Service Delivery Group

Job Title: Cloud Operations Administrator

Job Type: Permanent, Full-time

Job Location: 18 Auriga Drive, Ottawa ON

Work Type: Hybrid

Job Status: Existing Vacancy

Position Summary

As a Cloud Operations Administrator in our North American service delivery group,you will be responsible for configuring, monitoring, and managing the cloud instances of CBN solutions for our Canadian government customers at the federal and provincial/territorial levels. In this position you will manage and provide ongoing support to ensure they remain highly available, reliable, and secure.

Key Responsibilities

Cloud Administration

• Install, configure, and maintain services, instance nodes, networks, and other IT infrastructure components.
• Design, maintain, and improve infrastructure‑as‑code and automation pipelines to reduce manual operations and improve reliability and repeatability.

Performance Monitoring and Tuning

• Monitor system and database instances performance, identify issues, and optimize performance.

Security Management

• Implement and manage security measures to protect systems and databases instances from unauthorized access and threats.

Backup and Recovery

• Develop and implement backup and recovery plans to ensure services and instances are ready and available 24/7 and on demand.

Troubleshooting and Support

• Provide technical support for systems and instances in test and production environments.

Documentation

• Create and maintain comprehensive documentation for system and database configurations, changes, processes, and procedures.

Mandatory Requirements

• Legally eligible to work in Canada
• Fluent in English (speak, read, write)
• Able to obtain (in a timely manner) and maintain Government of Canada Reliability (Level I) security clearances
• Able to work on-call rotation (evenings, weekends)
• Able to travel approx. 2-6 weeks/year

Minimum Qualifications

• Bachelor’s degree in computer science, Information Technology (or a related field) or an equivalent combination of education and additional relevant work experience.
• Knowledge of the following:
  • System administration
  • Cloud computing
  • Azure or AWS development
  • DevOps principles and practices
  • Automation
  • Network protocols
  • Security best practices
• Technical expertise:
  • Linux, Windows Server, cloud instances.
  • VMware, XCP-NG, JVM
  • Docker, Kubernetes
  • Puppet, Terraform, Ansible, Bicep, Helmchart
• 4-7 years of experience of system administration/cloud operations experience
  • A mix of on-prem, hybrid and cloud environment experience
  • Azure Kubernetes Service (AKS) experience

Preferred Qualifications

• 8+ years of experience of system administration/cloud operations experience
  • A mix of on-prem, hybrid and cloud environment experience
  • Azure Kubernetes Service (AKS) experience
• CompTIA Server+, Microsoft Certified: Azure Administrator Associate, or AWS Associate certification.
• Technical expertise:
  • Servers, Storage (SAN/NAS), Switches, Routers, VLAN
  • Firewalls, VPN, VLANs
  • Apache, Tomcat
  • SQL, Python, PowerShell, Bash, Ruby
  • Active Directory, Kerberos, LDAP, TLS, BitLocker, LUKS
  • Git, OpenSSL, TCPDump, Wireshark, PowerCLI, SysInternals Suite, BIRT
• Fluency in French (speak, read, write)

Equal Opportunity Statement

Our organization is committed to employment equity and diversity in the workplace. We actively encourage applications from women, Indigenous Peoples, persons with disabilities, members of visible minorities, and LGBTQ2+ individuals.

We are dedicated to removing barriers and fostering an inclusive workplace that reflects society and we are committed to providing an accessible and inclusive recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

AI Use in Recruitment Statement

As part of our commitment to transparency and fairness in hiring, we disclose that artificial intelligence (AI) tools may be used at certain stages of our recruitment process. These tools assist in tasks such as resume screening, candidate matching, and interview scheduling. All AI-assisted decisions are subject to human oversight to ensure fairness, accuracy, and compliance with applicable laws.

We are committed to the responsible, transparent, and accountable use of AI, in alignment with Ontario’s Responsible Use of Artificial Intelligence Directive and the requirements under the Working for Workers Four Act. This includes taking steps to mitigate bias, protect candidate privacy, and ensure that AI does not unfairly influence hiring outcomes.