IT MSP Account Manager

IT MSP Account Manager

Req number:

R8926

Employment type:

Full time

Worksite flexibility:

Onsite

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As the IT MSP Account Manager, you will be responsible for managing comprehensive delivery operations for our IT Contingent Workforce Managed Services Program (MSP) and fostering strong client and partner relationships.

Job Description

CAI is hiring! We are looking for an IT MSP Account Manager to drive a program implementation, promote business continuity, manage comprehensive delivery operations, and foster strong client relationships within the State of Ohio. This opportunity is a full-time, salaried opportunity that is onsite in Columbus, OH. IT MSP Account Managers are responsible for managing comprehensive delivery operations for our IT Contingent Workforce Managed Services Program (MSP) and fostering strong client and partner relationships. Only candidates with work authorization that does not require sponsorship now or in the future will be considered.
What You’ll Do

• Manage end-to-end delivery operations for the contingent workforce program within the state, ensuring timely and quality requisition fulfillment for hourly and project work
• Cultivate and maintain strong, long-term relationships with key client stakeholders & supplier partners, acting as the primary point of contact for all program-related matters
• Provide ongoing client support, addressing inquiries, resolving issues, and ensuring high levels of client satisfaction
• Monitor program performance against Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs), implementing corrective actions as needed
• Provide VMS (Vendor Management System) training and assistance when needed to the client and/or Suppliers
• Responsible for candidate screening and shortlisting, interview coordination, and contractor onboarding compliance oversight
• Collaborate with the applicable sourcing teams to ensure a robust pipeline of qualified candidates for state-specific requirements
• Prepare and present regular business reviews to clients and partners, showcasing value and identifying opportunities for program enhancement
• Identify areas for continual program improvement, and process improvements that align to program enhancement and maturity
• Identify and pursue new business development opportunities within the assigned state, including new agencies, departments, and expanded service lines

What You'll Need

Required:

• Must be local to Columbus, Ohio to meet regularly on client site(s) location as required and requested
• Hands-on experience and knowledge of contingent workforce management
• 5-8 years of experience in account management, staffing or recruiting within the staffing or services industry, with direct experience in public sector or large volume accounts
• Knowledge of engagement types including Time and Materials (T&M) and Statement of Work (SOW) project delivery
• Strong knowledge of IT labor categories and roles (e.g., software development, infrastructure, cybersecurity, project management, help desk)
• Prior Vendor Management System (VMS) application experience
• Proven ability to grow accounts and manage operational delivery
• Strong client and partner relationship management skills and a customer-centric approach

Preferred:

• Knowledge of state government structures and procurement processes
• Bachelor's degree in Business, Marketing, or a related field
• Previous experience with State of Ohio government
• Previous MSP Program experience for IT Contingent Workforce Management programs

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

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Reasonable accommodation statement

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

$70,000 - $75,000 per year

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.