Computer Systems Analyst

The Opportunity:
Join our dynamic team as a Computer Systems Analyst and play a crucial role in supporting our fast-paced IT environment. This position offers the chance to enhance your technical skills, work with cutting-edge technologies, and provide essential support to our customers. You will have the opportunity to grow your career through continuous learning and professional development, supported by additional training and the pursuit of relevant certifications. If you are passionate about technology and eager to make a significant impact, this role provides an excellent platform for both personal and professional growth.
Responsibilities:

• Ability to prioritize tasks and manage time effectively in a fast-paced environment.

• Provide timely and effective assistance with IT-related issues.

• Guide customers remotely through system configuration, maintenance, and troubleshooting processes.

• Show a willingness to learn new technologies and adapt to changing requirements.

• Exhibit excellent verbal and written communication skills to respond to users via email, phone, and messaging services.

• Have knowledge of cloud computing concepts and platforms, such as Microsoft Office 365.

• Possess a basic understanding of networking concepts.

• Be familiar with computer hardware, common software applications, and troubleshooting techniques.

• Relevant certifications, such as CompTIA A+, ITIL, or Microsoft certifications, would be advantageous.

Qualifications:
Required: 

• Ability to obtain and maintain a Top-Secret Clearance

• Typically requires an Associate’s degree or similar technical training, and at least two years of related experience.

• Must possess technical skill and knowledge in computer hardware and software.

• Additional training will be required to support legacy systems

Desired:

• A+ Certificate

• Security+ Certificate

• Software knowledge/experience with Active Directory, VPN troubleshooting

Security Clearance:

• Must have a current favorable determination based on a closed T5 Investigation.

Physical Demands:

• Normal demands associated with an office environment. Ability to work on computer for long periods and communicate with individuals by telephone, email and face to face. Ability to lift 25 pounds. Some travel may be required.