B2B Implementation Manager

Implementation Manager - B2B | Gibraltar | On‑site 
Please note that this role is based in Gibraltar five days a week. Relocation package available.
BVGroup brings over 80 years of expertise to every bet, delivering technology-driven betting and gaming experiences to a global audience. 
BetVictor is our flagship B2C brand, complemented by multiple partner brands we manage and service such as Heart Bingo, talkSPORT BET to name but a few. Our SaaS platform is fully developed and ready to deploy, requiring minimal setup and no complex configuration.
Join us at BVGroup and make an impact in a fast-paced, global industry. Collaborate with passionate experts, tackle exciting challenges, and help define the next generation of online sports betting and gaming.
Purpose of the role:
As Implementation Manager - B2B you will initially focus on new product launching in 2027 before expanding to manage multiple concurrent partner implementations across SaaS, Sportsbook API and White Label models. 
You will lead & manage implementation programmes from project mobilisation through to Go Live, coordinating multiple workstreams across Product, Engineering, Trading, Compliance, Payments, CRM, BI and Customer Operations.
Key Responsibilities:   
Programme & Project Management

• Leading an end-to-end implementation project for BV360 SaaS partners.
• Developing and maintaining implementation plans, milestones and timelines.
• Coordinating workstreams across Product, Engineering, Trading, Compliance, Payments, BI, Customer Operations and Commercial.
• Managing governance through steering meetings, status reporting and executive updates.
• Creating and maintaining project plans, action logs, decision registers and RAID logs, identifying, managing and escalating project risks and dependencies.

Partner Implementation & Technical Onboarding

• Coordinating onboarding across multiple internal domains, including Brand Configuration, Identity Provider (IdP), Payments, Trading, CRM, Sportsbook, Casino, Compliance, and BI.
• Acting as the primary implementation lead for partner organisations.
• Coordinating internal engineering teams and partner technical resources.

Customer Migration

• Coordinating migration of customer accounts, balances, open bets, payment methods, KYC documentation, responsible gambling settings, limits and historical customer data.
• Ensuring migrations are secure, compliant and operationally robust.

Stakeholder & Partner Management

• Leading kick-off meetings and discovery workshops.
• Capturing business requirements and translate them into implementation activities.
• Building trusted relationships with partner stakeholders.
• Coordinating cross-functional delivery teams.

Documentation & Continuous Improvement

• Documenting every stage of the implementation lifecycle.
• Validating implementation processes during live projects.
• Producing reusable workshop templates, configuration guides and migration checklists.
• Creating and maintain the BV360 SaaS Implementation Playbook.
• Capturing lessons learned and continuously improve delivery processes.

Skills & Experience:  

• Experience managing complex software implementation or SaaS onboarding projects.
• Programme, stakeholder and project management skills.
• Outstanding documentation and process design capability.
• Strong communication with technical and non-technical audiences.
• Successful delivery of partner implementations to agreed scope, budget and timeline.
• Effective management of implementation risks and dependencies.
• Successful coordination of multiple concurrent partner implementations.
• Creation and ongoing ownership of the BV360 SaaS Implementation Playbook.
• Continuous improvement of BVGroup's B2B implementation capability.

How we hire: 
Our interviews are a two-way process, and we want you to have the time and opportunity to get to know us, as much as we are getting know you! Our interviews are conversational, and we want to get the best from you, so come at us with questions and be curious. 
In the event that we receive sufficient applications for the role this vacancy may be subject to early closure. Therefore, if you are interested, please submit your application as early as possible.
Relocation:
If you are joining us here in Gibraltar from abroad, our Talent Acquisition Team will take care of everything you need from booking and arranging your flights, taking care of accommodation whilst you settle in here and even helping to arrange a permanent place to live.
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