Customer Success Associate - 2026 & 2027 Graduates

Company Overview:

Recruit CRM is one of the very few fully bootstrapped remote SaaS companies that has scaled to over $11 million in Annual Recurring Revenue. As a bootstrapped company, we have been profitable every year of our existence. We are currently growing at over 40% YoY with a 30% annual profit margin, which allows us to invest long term in our technology & people.

We power over 2,000 Executive Search and Recruitment firms across 100+ countries. We have corporate entities across the US, Ireland, India and Dubai. We are ranked #1 in our category by Gartner and boast a stellar 4.9/5 rating on Capterra & G2.

Why Join Us?

Fully remote

Sponsored L&D programs

Company-paid team outbounds

Competitive pay & full insurance coverage

After one year of being an employee, you're eligible for our ARR-Linked Performance Bonus, announced every January 1st. Inclusion and bonus amounts are subject to management discretion.

If you're looking for a high-impact role where you can grow quickly, build meaningful client relationships, and solve real-world challenges, this is the place for you

Current Opening:

We are looking for a competitive, innovative, and driven individual to join our Customer Success Team as a Customer Success — Associate upon successfully completing our traineeship program. In this role, you will work closely with cross-functional teams—including Customer Success, Product, and Engineering—to transform insights into impactful product features and solutions.

No. of positions -  10

Location: Remote 

What You Will Do:

• Learn our platform Recruit CRM and understand the recruitment business.
• Handle client queries via chat, email and video calls to gain experience.
• Understand and convey customer needs to the team.
• Solve user challenges, providing solutions or workarounds.
• Uphold communication guidelines and procedures.
• Build and nurture client relationships.
• Continuously strive for exceptional service delivery.

Traineeship Details:

Traineeship Program: 6 months; 8.5 hours per day, payment of INR 20,000 per month.

Full-Time Opportunity: Upon successful completion of the training program and based on performance, you may be offered a full-time position as Customer Success  – Associate  with a CTC of INR 8,00,000 (INR 6,00,000 base salary + INR 2,00,000 yearly performance pay)

During the initial 6-month training period you'll be working in the primary Europe shift, you’ll transition to one of our five core work shifts as a full-time employee.

Europe - Noon - 10 pm Monday - Friday

Asia Pacific - 6 am - 4 pm Monday - Friday

Half North America - 4 pm - 2 am Monday - Friday

Full North America - 8 pm - 6 am Monday - Friday

Middle East - Can choose from 4 options (4 days or 5 days a week)

(The availability of these shifts is based on requirement)

Who Should Apply?

We invite applications exclusively from freshers who will be completing their graduation/post graduation in 2027, irrespective of their specialization. If you are passionate about data-driven insights, eager to learn and adapt, and ready to take on challenges with a proactive and innovative mindset, you are the perfect fit for our team.

Selection Process (Online/Virtual):

Our process includes several rounds such as an online test (MCQ), assignment, and virtual interviews—all designed to assess your analytical thinking, communication skills, and problem-solving abilities.

Take the leap and launch your career with Recruit CRM—where your curiosity, commitment to excellence, and creative problem-solving skills are valued and nurtured. Apply now  a part of our success story!