Technical Sales Specialist

Technical Sales Specialist

Job Description

Technical Sales Specialist – Europe

Brooks is a growing, fast-paced technology leader in automation solutions which support the dynamic and expanding semiconductor and life sciences lab markets. At Brooks, new ideas, technologies, and ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and collaborate with one another to achieve new heights. Brooks Laboratory Automation Solutions, our clinical diagnostic division, specializes in the manufacture of compact, flexible and scalable automation for optimizing pre- and post-analytical workflows in pathology laboratories, and has installations worldwide.  We are looking for our next Technical Sales Specialist as we accelerate our growth journey.

What you’ll do:

• With customers throughout the European region, you will use your consultative selling skills to hunt new business opportunities, and support the global expansion of our install base
• In consultation with the Sales Director and Technical Applications Manager, perform laboratory workflow analyses, site visits and recommendations for appropriate products and configurations to meet specific laboratory requirements.
• Be motivated to meet new people, form strong relationships and become a trusted advisor for laboratories which will in turn grow our business
• Work with end user accounts and channel partners/distributors to facilitate effective account management and growth.
• Deliver technical training to our end users, channel partners and Customer Solutions Specialists either remotely or on-site (domestic and international)
• Instigate appropriate reporting to ensure traceability of problems, resolutions and corrective actions as well as escalation of product non-conformance trends and utilization.
• Provide local and remote technical support to customers on operational or maintenance aspects of system equipment.
• Co-ordinate and perform on-site high-level support and corrective maintenance, installation and qualification of instruments when required, primarily in Pathology laboratories

What you’ll bring:

• An undergraduate degree in Medical Sciences
• A successful track record in a sales/business development role in the healthcare market
• Experience with laboratory automation solutions, with knowledge of medical laboratories highly regarded
• Excellent interpersonal, communication and influencing skills (written and oral) using business and user-friendly language with a commercial mindset.
• Ability to think outside the box to troubleshoot complex customer challenges.
• A natural affinity for customer service
• Self-motivated, results-driven and well organized and able to handle multiple tasks with a clear sense of ownership and priority.
• A current full drivers’ license and reliable vehicle.

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