Production Quality Technician

JOB DESCRIPTION

Job title:                                 Production Quality Technician

Location, Hours:                   Greenford, 40 hours per week

Reporting to:              Quality Engineer

The company

For 50 years Brompton has existed to ‘create urban freedom for happier lives. By providing the means to travel and explore with a bike you can take anywhere and store anywhere we make cities better places to live. Our high-quality products and market leading brand combined with a global need for smarter urban transport means we are enjoying strong, sustained growth. To continue to thrive we need great people who can innovate and deliver. Brompton is a truly global company exporting 80% of our production to 45 countries around the world. In 2024 Brompton celebrated making our millionth bike. The majority of these are in regular use around the world. Our owners are evangelists for our brand and will invest in their Brompton experience if offered outstanding Bikes that make cycling a more joyful and useful.

Brompton’s business is built around solving problems for our users in innovative ways that add real value. Within the product management team, our focus is on delivering 5* products to our owners and delighting them on every journey. We focus on high value innovation, transforming Brompton now and over the next 10 years.

About the Role

This is an exciting opportunity to join Brompton's Plant Quality team and play a hands-on role in ensuring that our bicycles consistently meet the required quality and safety standards and deliver an excellent customer experience.

As a Production Quality Technician, you will work closely with Production, Manufacturing Engineering, Quality, Design and other supporting functions to identify concerns, contribute to effective problem solving and help drive continuous improvement across our manufacturing operations.

The role combines practical inspection with structured problem solving and day-to-day production support. You will inspect bicycles, assemblies and manufacturing processes, participate in containment and validation activities, and help ensure that quality concerns are identified, understood and addressed through the appropriate processes.

We are looking for someone who is hands-on, curious and collaborative - someone who asks why, thinks critically and looks beyond simply identifying defects. Strong attention to detail and the confidence to communicate quality concerns clearly and constructively are essential. You do not need to know everything on day one; what matters most is a strong quality mindset, a willingness to learn and a genuine interest in manufacturing and continuous improvement.

Key Responsibilities

• Carry out defined product and process inspections, primarily on bicycles and assemblies, in accordance with approved procedures and applicable standards, drawings and specifications.
• Assess product and process performance, identify quality concerns, and initiate or support appropriate containment and escalation where required.
• Perform product and process audits to verify compliance with SOPs, quality standards and agreed manufacturing processes.
• Use measurements, quality data and shop-floor observations to identify trends and process variation and support fact-based problem solving and decision making.
• Contribute to NCR, 8D and Root Cause Analysis activities through inspection, evidence gathering and data analysis.
• Participate in First Article Inspection, PPAP, validation activities, engineering changes and New Product Introduction.
• Work with Production, Engineering, Design and Quality teams to improve process capability, Right First Time and overall product quality.
• Contribute to corrective and continuous improvement activities, including Kaizen and 5S, and help verify that improvements are effectively implemented and sustained.
• Identify opportunities to reduce variation, rework and scrap while improving efficiency and customer experience.
• Maintain accurate quality records and communicate findings clearly to relevant stakeholders.
• Maintain safe and controlled quality working practices, including the appropriate use of inspection equipment and prompt escalation of health, safety, compliance or product quality concerns.

About You

• Hands-on and curious, with a genuine interest in understanding how products and manufacturing processes work.
• Able to think critically and look beyond the immediate issue to understand causes, patterns and opportunities for improvement.
• Collaborative and able to build positive working relationships across Production, Engineering and Quality.
• Confident communicating quality concerns clearly and constructively, and able to challenge appropriately while remaining open to other perspectives and feedback.
• Positive, resilient and adaptable in a fast-paced manufacturing environment.
• Self-motivated, organised and comfortable working independently while recognising when support or escalation is required.
• Strong attention to detail, with a quality and continuous improvement mindset.
• Willing to learn and develop new technical and quality skills.
• Demonstrates integrity, sound judgement and a strong commitment to health, safety and environmental standards.

Qualifications & Experience

Essentials

• Ability to follow defined procedures, quality standards and technical instructions.
• Good written and verbal communication skills.
• Comfortable working in a shop-floor manufacturing environment.
• Able to work collaboratively with Production and technical teams.
• Able to organise workload and respond appropriately to changing priorities.
• Basic computer literacy, including Microsoft Office applications.

Desirable

Knowledge or experience in any of the following would be advantageous; applicants are not expected to meet every point:

• Previous experience in manufacturing, engineering, quality, inspection or production quality assurance.
• A technical qualification in Engineering, Manufacturing, Quality or a related discipline.
• Experience in bicycle, automotive, aerospace or another assembly-based manufacturing environment.
• Knowledge of quality management systems such as ISO 9001, including non-conformance management and containment processes.
• Experience using Root Cause Analysis tools such as 5 Why, Fishbone or 8D.
• Ability to interpret engineering drawings and technical specifications.
• Experience using dimensional measurement and inspection equipment.
• Understanding of torque-controlled assembly and joint verification.
• Exposure to Lean Manufacturing, continuous improvement, PPAP, FAI, FMEA, MSA or SPC.

Why Join Us?

At Brompton, our purpose is to create urban freedom for happier lives. Quality plays an important part in that purpose by helping us build better bicycles, stronger processes and better customer experience.

As a Production Quality Technician, you will work closely with the bicycles and the people who build them, contributing ideas, solving problems and helping turn learning into improvement.

You will gain broad exposure to manufacturing quality, engineering, validation and continuous improvement while developing your technical skills alongside experienced teams.

This is an opportunity to make a visible difference to how we build, improve and deliver one of the world's most recognisable folding bicycles.

What We Offer 

Joining Brompton means joining a company where craft, ambition and purpose sit side by side. We offer: 

• A competitive salary and performance-related bonus 
• Generous pension contribution 
• Private medical insurance 
• 25 days' annual leave plus UK public holidays 
• A Brompton bicycle through our employee hire scheme (naturally) 
• Employee discount on all Brompton products and accessories 
• Access to our London headquarters and a vibrant, passionate team 
• The opportunity to shape the commercial future of one of Britain's most iconic brands 

Diversity, Equality and Inclusion Commitment

Regardless of age, disability, race, gender, religion, sexual orientation, culture, educational background, parental status, neurodiversity or disability - whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, we want to hear from you.