Product Manager- Messaging Content Builder

About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

About our Team:

Messaging Platform presents an opportunity for a Product Manager to improve products that support traveler communication at scale and deliver meaningful business impact. You will work in a fast-moving environment with teams across the company. 

Role Overview:

The Product Manager in Messaging Platform helps teams communicate with travelers through channels such as email, push, SMS, WhatsApp, and more. You will own product direction and outcomes based on user needs and the company’s product strategy for Content Managements space. You will work with engineering partners to understand constraints and options and make sound product decisions to improve reusability of content for automated personalization, marketing operations and streamlined QA at scale. An engineering background or independent API troubleshooting is a plus.

The Product Manager actively owns the product strategy and direction for the product area by understanding user, partner, and market needs and by working closely with account managers, developers, analysts, researchers, product marketing managers and others to deliver successful products.

Key Job Responsibilities and Duties: 

• Responsible for the full product dev cycle of Traveler Messaging Platform, including requirements gathering, impact assessment, prioritization, releases, QA, collaborative stakeholder management, proactive risk management.
• Be responsible for the platform performance metrics.
• Monitor product outcomes and product health, and work with engineering and operational partners to investigate issues and prioritize improvements.
• Preparing and presenting cases for the platform improvements, business enablement and issue resolution.
• Drive alignment of product work across marketing and other business units, including engineering and other cross-functional partners.

Role Qualifications & Requirements

• 2+ years of proven experience in platform Product Management capable of driving independently.
• Ability to learn technical concepts relevant to your product, ask clear questions, understand constraints and trade-offs with engineering partners, and use that input in product decisions. Coding, API troubleshooting, or writing technical documentation is not required.
• Excellent stakeholder management skills. Past experience with managing large amounts of stakeholders.
• Excellent communication skills - being able to communicate effectively both strategic vision and specific details to various stakeholders, from leadership to individual team members and the tech. Being able to write clear and concise product requirements, status updates and product results.
• Strong analytical skills - Able to interpret data and trends, diagnose problems, and recommend effective action plans to resolve issues.
• Strong problem-solving skills demonstrated by the ability to structure issues and analyze alternative solutions.
• Strong teamwork and collaboration skills are essential.

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit 

Diversity, Equity and Inclusion (DEI) at Booking.com:

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. 

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.” 

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process: 

This role does not come with relocation assistance.

• Application and CV Review
• Recruitment Phone Screen
• Business Interview 1 
• Business Interview 2
• FIT Interview
• Hiring Decision

Let’s go places together: How we Hire

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.