Computer Analyst I

Terms of Employment:  12 MONTHS
Exemption Status: NON-EXEMPT
AFSCME Salary Scale – UA Grades 10-11

EDUCATION AND WORK EXPERIENCE
•    High School Diploma.
•    One to three years of technically progressive current work experience in information networks and user support.
•    Applicable industry certifications desired (CompTIA, Microsoft, and Cisco).

QUALIFICATIONS
•    Knowledge and experience in configuring Microsoft Windows Server 2012 and Microsoft Windows Workstation 11, 10, and newer.
•    Thorough knowledge of the methods, hardware, software, and practices of the information technology data processing systems.
•    Ability to troubleshoot and demonstrate skill in the diagnosis of problems relating to the operation of information networks and networked computer hardware and software systems.
•    Ability to read, write, and work from technical specifications.
•    Good verbal and written communication and human relations skills.
•    Skill in the use of IT testing equipment and materials.
•    Must possess a valid driver's license and/or commercial driver's license.
•    Ability to comply with all safety rules and regulations established by Charles County Public Schools.
•    Demonstrated ability to work professionally and discreetly with extremely confidential information.
•    Excellent analytical, problem-solving, and troubleshooting abilities.
•    Self-motivated with the ability to work both independently and in a team environment.
•    Excellent customer service, communication (both written and verbal), and cross-group collaboration skills required.

ESSENTIAL JOB FUNCTIONS
•    Possess skills in the installation, configuration, repair, maintenance, troubleshooting, and security management of data communications, computer hardware, and software within the school system.
•    Provides support to users in the use of software and personal computers.
•    Responds to emergency duty assignments when required by supervisor.
•    Implements technology standards, policies, and procedures.
•    Serves as the technical point of contact.
•    Collaborates with the school-based instructional leadership team.
•    Monitors remote and local networks to ensure optimum response time and throughput.
•    Prepares written reports.
•    Provides support for PARCC and other online testing.
•    Maintains accurate inventory records and records of all work performed. 
•    Regular on-time attendance.
•    Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.
•    Must be able to tolerate low to moderate noise levels in the work environment.
•    Work may or may not be performed in a normal office setting, such as the LAN/WAN room and wiring closets.
•    Performs related duties as assigned by the Executive Director of IT Strategy.

ENVIRONMENTAL FACTORS & PHYSICAL REQUIREMENTS
The environmental factors and/or physical requirements of this position include the following: While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations; and the ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-50 pounds. Requires good hand-eye coordination, arm, hand, and finger dexterity, including the ability to grasp, and visual acuity to use a keyboard. The employee frequently is required to sit, reach with hands and arms, talk, and hear.

Charles County Public Schools reserves the right to re-advertise and modify the content of vacancy announcements at any time; however, this may be the only notice for this position during the noted advertisement period.