Digital Enablement Specialist

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

In the frame of site operations digital enablement, this position coordinates and organizes business-side activities related to the implementation, enhancement, and lifecycle support of E-Systems, in particular manufacturing Execution System (MES) and enterprise resource planning (ERP).

The Digital Enablement Specialist acts as the operational coordination point between business process owners, system users, IT, Quality, Supply chain, Quality and other functions, ensuring enhancement and implementation activities are well organized, tracked, and delivered on time.

Digital Enablement Specialist works closely with the Business Owner, functional SMEs, IT system owners, and site stakeholders to support the delivery of digital capabilities from a business perspective.

Duties and Responsibilities:

• Coordinate digital or system implementations, upgrades, and enhancement activities from a business perspective

• • Support the E-Systems Business Owner in translating business requirements into clear, actionable system requirements

• • Coordinate cross-functional input on enhancement requests (Manufacturing, QA, MS&T, Supply Chain, IT, Maintenance)

• • Maintain and track the enhancement log and roadmap in coordination with business owners and IT

• Plan and organize project and enhancement activities

• • Build and maintain project timelines; coordinate resources, dependencies, and stakeholders across sites/functions

• • Organize and lead system testing activities (functional testing, UAT), including scheduling, test scripts, and issue tracking

• • Track milestones, risks, and action items; provide regular status updates to business owners and site leadership

• Coordinate change management and documentation for systems in scope

• • Coordinate change requests and ensure required documentation is completed and routed

• • Organize training needs assessments and coordinate development/delivery of end-user training materials

• • Act as Change management coordinator / champion

• • Define and track KPIs for digital enablement adoption and business value generated

• Act as a central point of coordination between business, IT, and functional SMEs

• • Serve as day-to-day liaison between site business users and IT system owners

• • Organize governance and project meetings; prepare agendas, minutes, and follow up on open actions

• • Support triage and coordination of incidents, problems, and quality events

• Support continuous improvement of digital/business capabilities

• • Collect, log, and organize improvement suggestions and enhancement requests from end users

• Support standardization and sharing of best practices for E-Systems use across site

Qualifications:

• Bachelor's degree in Engineering, Industrial/Systems Engineering, Information Systems, Business, or a related field

• 3+ years of experience in manufacturing systems support, MES/ERP coordination, or project/program coordination, ideally in a GMP manufacturing environment

• Basic knowledge of ERP (e.g., SAP) and Manufacturing Execution Systems (MES) from a business/process perspective

• Strong organizational and coordination skills, with the ability to manage multiple concurrent activities and deadlines

• Experience coordinating cross-functional stakeholders (Manufacturing, QA, Supply Chain, IT, Maintenance)

• Working knowledge of GxP principles and experience in a Pharmaceutical GMP environment preferred

• Strong written and verbal communication skills; detail-oriented with a structured, follow-through approach

• Pragmatic, result oriented

• Curious and improvement seeker

• Proficiency with project/task tracking tools and AI

We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway.

How We Work

Where you work matters – because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at

Supporting People with Disabilities

Candidate Rights

BMS will consider qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

For roles based in Los Angeles County only:  If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information:

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R1608221 : Digital Enablement Specialist