Strategic Client Consultant I - National Accounts

Job Description

Responsible for delivering consistent, profitable Blue Cross NC National Group sales, by promoting current group retention and sale of new product lines to existing clients, in support of the goals and objectives of the business segment. This position is the lead relationship manager for all key stakeholders of the client. Responsible for building trusted, enduring relationships with complex clients and consultants by reporting insights on financial and service value delivered to clients. Exercises a strong understanding of the client's business needs, and Blue Cross NC's value proposition, benefits administration, and the health care industry. Drives higher financial value for current clients by providing market-leading, data backed solutions and recommendations.

What You’ll Do

• Responsible for the retention of existing business, maximizing group retention, and ensuring groups remain profitable partners. Direct accountability for profit and loss performance and revenue generation.

• Negotiate renewals and cross sell opportunities with high profile, complex clients and consultants.  Identify additional growth opportunities in ancillary products, buy-ups, expanded service offerings, etc., based on the client’s needs and desired employee health outcomes.

• Manage key group data and profiles, contribute to customer-centric knowledge base and ensure data is captured to support identification of future-state opportunities. Analyze client financial and utilization data and industry trends/benchmarks to determine success of client's current benefit strategy.

• Develop a trusted advisor relationship with producers by leveraging health market trends and group data analysis to drive decisions.

• Collaborate with Client Services team to ensure group issues are addressed effectively and project management and delivery needs are met.

• Partner with Group Center of Excellence and Operations to ensure seamless renewal coordination and enrollment

• Identify and document best practices, and communicate key client experiences to seek process and sales resource improvement opportunities.

• Promote goodwill between Blue Cross NC and the community by maintaining contact with business leaders through participation in community affairs. Project and maintain the corporate image within the community

• Responsible for keeping abreast of competitor positioning/practices/information used in benchmarking competitive practices and for keeping Blue Cross NC apprised of competitive activity and market needs

What You Bring

• Bachelor's degree or advanced degree (where required)

• 5+ years of experience in related field

• In lieu of degree, 7+ years of experience in related field

• Must be able to obtain a North Carolina Health and Life Insurance license within the 60 days of employment in this position.

• Must possess and maintain a valid driver’s license.

What We Like

• Current or previous experience in an Account Management role or consulting firm with an assigned book-of-business (e.g., medical, pharmacy, stop-loss).

• Current or previous Blue Cross NC account management experience or with other Blue Cross Plans

• Ability to work independently and as part of a team to deliver a seamless client experience.

• Experience in developing short and long-term strategies for retention and growth.

• Strong communication skills, both written and verbal, with the ability to convey complex information and messages to a broad audience.

What You’ll Get

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community  

• Work-life balance, flexibility, and the autonomy to do great work  

• Medical, dental, and vision coverage along with numerous health and wellness programs  

• Parental leave and support plus adoption and surrogacy assistance  

• Career development programs and tuition reimbursement for continued education  

• 401k match including an annual company contribution  

• Learn more

Where You’ll Work 

Our Hybrid Flex approach is built  on presence with a purpose – giving you flexibility to work remotely with intentional in-person connection – that supports a workplace that’s flexible, connected, and future focused. 

In a Hybrid-Flex role, you’ll work in the office at least two days a week for collaboration and connection. In a Remote Flex role, you’ll work virtually, with a few in-office visits each year for meaningful moments that matter. 

Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters.

Compensation

This is a sales incentive role with a total compensation package that consists of a base salary and sales incentive target component. All sales roles are eligible for an initial draw/guarantee to assist new hires with their on-boarding with the company.