After Sales Manager

Position:
After Sales Manager / Senior Manager

Company:
Bitdeer

Location:
Malaysia, Penang

Employment type:
Full-Time

Short Summary:
The After Sales Manager is responsible for leading and developing the after-sales service organization supporting mining hardware and solutions, overseeing customer support operations, RMA and repair services, and service delivery performance.

Responsibilities:
- Lead the after-sales service strategy for mining hardware and software solutions.
- Oversee installation follow-ups, performance optimization, and preventive maintenance schedules for mining rigs.
- Collaborate with engineering teams to troubleshoot complex hardware/software issues.
- Develop and maintain a knowledge base of best practices for mining efficiency and equipment longevity.
- Build strong client relationships through performance reviews and operational audits.
- Track and analyze service metrics to identify trends and improvement opportunities.
- Train and mentor the after-sales support team.

Requirement:
- Bachelor's degree in Engineering, Business, Operations Management, or a related field.
- 8+ years of experience in after-sales service, customer support operations, or service delivery management.
- Proven experience leading service teams in a hardware, technology, or mining equipment environment.
- Strong leadership and operational excellence skills.
- Experience managing customer escalations and service performance.
- Exceptional interpersonal skills with the ability to articulate technical observations.
- Highly organized with a background in coordinating technical audits and managing priorities.

Benefits:
- A culture that values authenticity and diversity.
- An inclusive environment with open workspaces.
- Fast-growing company with networking opportunities.
- Ability to contribute directly to the digital asset industry.
- Involvement in new projects and developmental opportunities.
- Attractive welfare benefits and training opportunities.