Tech Lead, Salesforce

Role: Tech Lead, Salesforce

Location: London Liverpool Street (Hybrid)

Bionic Group is on the rise. Do you have what it takes?

Bionic is a tech-enabled business switching service. We give small business owners a radically better way for them to sort their business essentials by combining smart technology with world class human service.

We have a magnetic workplace, and you can feel the energy and passion the moment you walk through our door. Our amazing people and high-performance culture are a key part of our strategy, driven by 3 values that run through everything we do (known as our DNA). We won’t settle for OK - we set the highest standards and show up every day to be the best version of ourselves and in return, we'll give you limitless opportunity to advance your career, with unbelievable progression, recognition and reward.

The Team 

Our Salesforce teams build and maintain business-critical capabilities supporting Marketing, Sales, Commercial and Customer Service. You will lead one of two Salesforce teams working within a shared Salesforce org. The team contains Developers, Administrators, QA and Product resources to ensure successful delivery of projects, small improvements and continuous technical essentials to the platform. The teams collaborate on shared platform standards, dependencies and operational resilience.

The Role 

You will be leading a team of Salesforce Developers and Admins who maintain and grow our Salesforce platform to support Marketing, Sales, Commercial, and Customer Service teams to provide an excellent proposition to our customers.

You will be building initiatives and projects, looking after issues in live environment and owning production incidents, solutions and post incident actions until completion. 
You will work closely with the Salesforce Delivery Manager and the Salesforce developers/administrators to implement documented solutions that cannot be addressed by standard functionality.

You will champion software quality and automation over manual ways of working. You will take responsibility for the health and security of the Salesforce org and its integrations with external systems.

You will manage delivery against agreed project and initiative timelines, communicate risks early, and keep business stakeholders aligned on priorities and expectations.

Key Responsibilities 

• Lead and develop the team: line manage, coach and mentor Developers and Administrators, building technical capability and sharing knowledge.

• Own technical direction: lead solution design, approve technical decisions and guide implementation, choosing appropriate standard functionality, configuration, code or integration.

• Remain hands-on: deliver technical tasks alongside the team and contribute to configuration, code and design reviews.

• Support business-focused delivery: represent the team with stakeholders, provide estimates and recommendations, and oversee technical progress with Product and Delivery, who own scope, priorities and capacity.

• Lead Tech Essentials planning: prioritise ongoing work to maintain platform health and security, working with Product and Delivery to agree capacity.

• Own engineering quality: ensure the team follows and improves agreed practices for testing, source control and deployment, using automation and AI to improve delivery speed and effectiveness.

• Coordinate releases: manage technical dependencies, release readiness and rollout, working with the Delivery Manager and the other Salesforce team.

• Support operational reliability: improve monitoring and alerting, support major incidents and ensure follow-up actions are completed across Salesforce and core contact centre integrations.

Essential Tech Skills and Experience 

• In-depth knowledge of Salesforce Sales Cloud and Service Cloud.

• Sound judgement in choosing between standard functionality, Flow, Apex, Lightning Web Components and external integrations.

• Thorough understanding of Salesforce security, permissions, data modelling, platform limits and integration constraints.

• Practical experience connecting Salesforce with external business systems through APIs and AppExchange packages.

• A track record of delivering solutions across the full software development lifecycle in an agile environment.

• Significant experience with Salesforce integrations and connected systems, ideally including DocuSign eSignature and CLM, and Amazon Connect.

• Proficiency in team-owned testing, source control, release management and automated deployment practices.

• An understanding of how AI tools can improve technical delivery, including appropriate review and validation of their outputs.

Role-specific certifications and Technical Experience 

Admin Lead:

• Certified Salesforce Admin (201) required, and Platform App Builder preferred.

About You

• Collaborative mindset within the team and outside the team.

• Bring energy and self-motivation to your work, using creative problem-solving to maintain high productivity. Manage multiple priorities and competing demands effectively.

• Excellent communication and interpersonal skills, including ability to build and maintain positive working relationships with team members and stakeholders.

• Ability to communicate technical issues to non-technical audiences.

• Customer centric mind set.

• Resilience in the face of challenges.

• Can-do attitude without overcommitting.
• Line management experience using objectives and key results

• Experience leading high-performing teams

Benefits

We know that our employees are what sets us aside from our competitors; our benefits are just part of the way we say thanks.

Enhance your health & wellbeing 🌱

• Private healthcare cover

• Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies

• Eyecare scheme

Taking time away from work 🏖️

• 25 days annual leave plus the 8 UK bank holidays, increasing with tenure

• 1 paid family/religious day of leave per year - following successful probation period

• 1 paid charity volunteering day per year

• Option to buy/sell up to an additional 3 days leave per year

Family matters: for the special moments 🏠

• Enhanced maternity, paternity or shared parental leave

• 2 days off for your wedding upon joining, and up to 5 days after 2 years' service

• Flexible working options & a hybrid work approach

Financial wellbeing 💸

• Auto-enrolled salary sacrifice pension scheme

• Life assurance

• Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure

• Cycle to work scheme

Recognition 🌟

• Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success

• Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition

• Long service awards