Senior Manager, Customer Audit & Due Diligence Compliance

BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. BioCatch’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust and ease seamlessly co-exist. Today, BioCatch counts over 25 of the top 100 global banks as customers who use BioCatch solutions to fight fraud, drive digital transformation, and accelerate business growth. BioCatch’s Client Innovation Board, an industry-led initiative including American Express, Barclays, Citi Ventures, and National Australia Bank, helps BioCatch to identify creative and cutting-edge ways to leverage the unique attributes of behavior for fraud prevention. With over a decade of analyzing data, more than 80 registered patents, and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems. For more information, please visit www.biocatch.com.

The Senior Manager (or Senior Lead), Customer Audit & Due Diligence Compliance is a strategic and operational leader responsible for overseeing high-impact customer audits and due diligence engagements, driving process maturity, and acting as a trusted partner to senior internal stakeholders and customers.

This position is open to candidates globally, with a strong preference for candidates based in Europe.

This role reports to the Director – Customer Audit & Due Diligence Compliance.

Responsibilities

• Lead end‑to‑end execution of complex, high-risk, or executive-level customer audits, due diligence, and RFI/RFP requests, including direct customer engagement
• Serve as an escalation point for nuanced customer inquiries and non-standard requests
• Support the Director in strategic planning, reporting, and cross-functional governance efforts
• Partner closely with Sales, Legal, Information Security leadership, and executive stakeholders to obtain authoritative inputs
• Set quality standards, review methodologies, and response strategies across the team
• Draft, review, and finalize accurate, consistent, and customer‑ready responses to highly technical and nuanced inquiries
• Maintain and continuously improve designated sections of the internal response repository and supporting documentation
• Review work product from mid‑ and junior‑level team members and provide guidance and quality oversight
• Escalate novel, sensitive, or high‑risk issues to the Director as appropriate
• Mentor and develop Managers, Senior Analysts, and Analysts
• Drive operational excellence by defining scalable processes, metrics, and tooling
• Identify efficiency opportunities and lead initiatives to streamline audit and due diligence workflows

Required

• 8+ years of experience managing customer audits, due diligence, risk managment, or RFI/RFP responses within financial services or a regulated technology environment
• Demonstrated leadership in managing complex, customer-facing compliance activities
• Strong customer‑facing experience and comfort engaging with stakeholders at varying levels of technical depth
• Deep understanding of cybersecurity controls, fraud prevention, and regulatory expectations
• Proven ability to influence senior stakeholders and manage sensitive, high-visibility issues
• Strong strategic thinking combined with hands-on execution capability
• Experience working with cybersecurity, fraud, or risk‑related subject matter
• Extensive use of Governance, Risk, and Compliance (GRC) platforms (e.g., Archer, MetricStream, AuditBoard)
• Extensive use of Strategic Response Management (SRM) platforms (e.g., Loopio, Responsive, Anchor AI)
• Exceptional written communication and editing skills
• Proven ability to manage high volumes of concurrent requests under tight deadlines

Preferred

• Experience driving process or tooling improvements in compliance or RFP operations
• Background in translating complex technical content into clear non‑technical language
• Experience leading teams in regulated financial services or global enterprise environments
• Prior ownership of compliance tooling, knowledge management platforms, or audit automation initiatives