Business Value Manager

Bigpanda | IT operations software

2h 13m ago

Remote In-Country

Full Time

United States of America

$178k - $210k USD/yr

Location requirements:

Remote based role. Open to candidates in the United States.

About the Role:

BigPanda is seeking a Business Value Manager to join our Business Value Services (BVS) team. This customer-facing role quantifies and communicates the financial and operational value of BigPanda’s agentic AI platform for IT operations—documenting value realized by existing customers and the value opportunity for prospective customers. BVS supports both pre- and post-sales outcomes, including new-customer growth, customer health, renewals, adoption, and expansion. The team champions data-driven value selling through shared models, processes, and tools, partnering across the company and using AI to make value work faster, more rigorous, and more insightful.

What you will do:

Champion value selling across strategic accounts and the GTM organization; articulate BigPanda’s value in customers’ language and earn senior-stakeholder buy-in
Build and present value-realization cases for strategic customers and projected-value business cases for major new-logo opportunities, supporting customer health, renewals, adoption, expansion, and new-customer growth
Translate technical use cases and operational improvements into measurable business outcomes and financial results using customer data and defensible models
Equip Sales, Sales Engineering, and Customer teams with methods, tools, and content for value articulation and measurement; partner with Product on the value proposition and impact of new functionality
Develop thought leadership, case studies, industry perspectives, and benchmarks; apply AI daily to research, analysis, modeling, and storytelling, and evolve the team’s AI-enabled workflows

What skills and experience you’ll bring to BigPanda:

5+ years in Business Value, Value Engineering, Customer Success, or a related customer-facing role, with a track record of delivering value work to customer executives
Experience in sales, sales engineering, or customer-facing value roles at a fast-paced technology company
Expertise building technology business cases for both realized customer value and projected prospect value
Strong analytical skills, including navigating complex datasets and sourcing information across multiple systems of record
Ability to build and defend bottom-up value models using financial concepts such as revenue gain, cost savings, risk reduction, cash flow, ROI, NPV, IRR, and payback
Executive presentation and storytelling skills, with credibility among CIO-, CFO-, and VP-level audiences
High ownership, proactive drive, and ability to work collaboratively across functions
Bachelor’s degree

About Us:

BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.

We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

Our Benefits:

Competitive equity
Remote-first environment
Unlimited PTO
Twelve (12) paid holidays throughout the year
Comprehensive health benefits
#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.
Financial planning services
Employee learning & development budget
Values-based recognition (quarterly and annually)
Social community & ERG programs
Dog friendly office
Lunches provided in office
Flexible work environment along with a work-from-home stipend to support remote work arrangements
Values-based culture

Please note that visa sponsorship is not available for this position.

Market competitive salary with an anticipated base compensation range of $178,000 - $210,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location.

BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.

BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Note: BigPanda is an E-Verify Employer

Required Languages

🇬🇧 English