Looking for L1 Support Specialist | BGaming

Welcome to BGaming, a fun-loving, globally recognized game development studio! We’re a passionate team of open-minded people who turn bold ideas into online casino games that players genuinely enjoy.

Our people work from all over the world, united by a shared curiosity, creativity, and a love for what we do. We brainstorm across time zones, host online hackathons, meet at live events, and sometimes party harder than we plan to.

Here, everyone has a voice and a chance to grow. We move fast, experiment freely, and aren’t afraid to break things if it means learning something new. That’s how innovation happens here.

Join a team that believes in people, where collaboration drives results.

Project overview:

L1 Support Specialist will work directly with BGaming customers, assisting them with their requests and ensuring a smooth experience with the company’s products. In this role, attention to detail, responsiveness, and strong communication skills are essential to maintaining high customer satisfaction.

The position follows a 4-on/2-off schedule with rotating days off, with an evening shift from 6:00 PM to 2:00 AM, Warsaw time.

Responsibilities:

• Communicate with clients via Jira helpdesk system and messengers, handling inquiries efficiently and professionally;
• Assist customers in resolving their requests or escalating more complex issues to L2 specialists;
• Creating and customizing game environments and betting levels as requested by clients;
• Compiling internal documentation, training manuals and troubleshooting processes, updating them as required;
• Ensure all tasks are completed accurately and within set timelines;
• Manage customer and colleague expectations and drive them to satisfaction;
• Keep management informed of progress on monthly/quarterly initiatives;
• Collaborate with the team to achieve sustainable growth.

Requirements:

• Experience in customer support or a similar role (~6 months);
• Language proficiency: Russian — Advanced, English — Upper-Intermediate or higher;
• Strong attention to detail and ability to follow processes;
• Experience in JIRA, Confluence;
• Strong organizational and communication skills.

Perks and benefits:

• Work where it suits you: from home, the office, or a mix of both.
• 100% paid vacation and sick days, plus extra days off.
• Medical insurance and mental health support.
• BCoins for internal rewards and fun perks.
• Budget for professional development, certifications, and language courses (English and Polish).
• Hackathons, team events, and legendary parties.
• Kids’ camp for BGamers’ families.
• Referral program with real rewards.