Customer Service Agent

Position:
New Customer Service Agent - Nordic speaking

Company:
Betsson Group

Location:
Malta, St Julians

Employment type:
Not specified

Work Arrangement:
Hybrid model

Short Summary:
The customer service role at Betsson Group involves assisting Nordic and English-speaking customers via email, chat, and telephone. This role requires strong communication skills, multitasking, and time management abilities.

Responsibilities:
- Assist Nordic-speaking and English-speaking customers via email, chat, and telephone
- Collaborate with your team to achieve the best customer satisfaction and other KPIs
- Translate promotional texts and customer surveys into your local language
- Manage customer accounts
- Follow company policies and practices regarding player safety, protection, and responsible gaming

Requirement:
- Strong communication skills in English and a Nordic language, both written and verbal
- Proficiency in Microsoft Office
- Background in customer service (face-to-face, online, or via phone calls)
- Ability to multitask and manage time effectively
- Additional language skills are considered a plus

Benefits:
We offer a variety of exciting benefits to our employees, including:
- 🥘 Lunch provided between Monday to Friday on site
- 🧘‍♀️ Wellbeing allowance per year
- 💲 Work from home allowance
- 💻 2 weeks of remote work (abroad)
- 📚 Other enhanced leave of absence (bereavement, study, birth leave, maternity and parental, service year, marriage leave)
- 🎂 Milestone birthday
- 🏥 Private Health Insurance
- ♿ Temporary Total Disability & Personal Accident Insurances
- 🛡️ Life & Corporate Travel Insurance
- 💵 Discounts with local companies in Malta
- 💰 Optional Pension Plan
- ✈️ Relocation Package (flights, 4 weeks of free accommodation, cash bonus)

Good to know:
- Start date: Every second week, training provided
- Salary: Base salary + bonus scheme
- Rotating shift-based work