Video & Technical Engineer

BETER is a rapidly growing product company. We create competitive content supplemented with analytics. For more than 5 years, we have been organizing sports tournaments, broadcasts, and developing our own sports community. We hold 45+ thousand events per month in esports and classic sports. BETER products are known all over the world — our content is represented in 150+ countries.
Our current partners are the world’s most famous trading giants.

BETER is looking for a Video & Technical Engineer to help clients and teams resolve technical issues and ensure smooth system operation. If you enjoy troubleshooting, problem-solving, and keeping systems running flawlessly, this role is for you.
Responsibilities:

- Providing technical support to company employees and clients through Jira Service Desk.

- Performing a variety of tasks, from software updates to event organization, as well as participating in the implementation and optimization of internal processes.

- Installing, configuring, and regularly maintaining equipment for employees, which includes working with various types of software and hardware.

- Conducting training sessions for new employees and providing technical consultations to clients and staff regarding software and hardware.

- Supporting innovative solutions and implementing them into the company's infrastructure. Providing technical support to clients and resolving issues.

Requirements:

- At least one year of experience in technical support.

- Knowledge of operating systems (Windows, Linux, macOS) and office suites (Microsoft Office, Google Workspace).

- Understanding the principles of computers, servers, and network equipment, and the ability to diagnose and fix hardware issues.

- Knowledge of basic network concepts (TCP/IP, DNS, DHCP) and experience with VPN and other network technologies.

- Scripting and automation skills (e.g., Python, Bash) are a plus.

- Written English skills sufficient for correspondence. Spoken English is not required.

- Broadcast support, vMix user.

Soft Skills:

- Ability to effectively communicate with clients and colleagues, explain technical terms in simple language, and actively listen.

- Analytical thinking, creativity in finding solutions, and the ability to quickly adapt to new challenges.

- Ability to handle numerous tasks, prioritize them, and meet deadlines.

- Ability to work in a team, share knowledge and experience, support and help colleagues, and be open to feedback.

- Diligence in working with technical information, completing tasks accurately, and preparing reports.

Working Conditions:

- Support is provided continuously, 24/7.

- Work schedule: 12-hour shifts from 7:00 AM\PM to 7:30 PM\AM

- Paid vacation: 10 working days per year.

- Personal Time.

- Paid sick leave.