Technical Business Analyst (Troy, MI)
Job Summary - The Technical Business Analyst works in the IT Project Management Department with primary responsibilities focusing on supporting technical projects and other workloads, working with technical resources from project inception through completion, acting as a liaison between technical and operational teams.
Primary functions will involve planning, designing, and coordinating technical workloads including technical and development specifications, and translating and recommending requirements for implementing systems. This role supports project execution, as well as defining best practices processes and procedures necessary to ensure proper management and success.
Essential Duties and Responsibilities
- Assist Project Managers and other Business Analysts by implementing new or upgrading existing clients on proprietary software applications. Coordination and QA of bank file testing, external vendor file testing, and system batch set-up and testing.
- Collaborate with internal and external stakeholders related to secure file transfer and PGP file encryption set-up and testing.
- Review and complete technical documents related to secure file transfer set-up and testing with external stakeholders.
- Set-up and test various system process batches on proprietary software applications.
- Quality Assurance of system output, including (but not limited to) benefit checks, bank files, eligibility vendor files, contribution passthrough files, letters, and reports.
- Create procedural documentation for system batch processing and secure file transfers.
- Coordinate all live system batch processing for first 30-60 days of client implementations, including workflow system set-up and updates.
- Transition of all live system batch processing to daily Operational teams following structured workflow.
- Regular and predictable attendance is an essential function of this job.
- Strong quantitative and qualitative analysis and problem-solving skills including the ability to understand new information domains.
- Self-motivated and directed, ability to prioritize workloads and multi-task.
- Must be able to effectively communicate with technical and non-technical users.
Qualifications
- 3+ years of experience in a technical analyst role or IT experience with both technical and non-technical projects, healthcare and/or financial services experience a plus
- Expert experience with Excel and other data and analytical tools
- Education or experience in computer science/information systems or other technology experience/disciplines, preferred
- Experience with Project Management tools like Azure DevOps, Jira (preferred), Asana, Trello, MS Project, or other PM platforms also considered
- Proficient in Microsoft Office applications
- Experience with Secure File Transfer Protocol (SFTP) software and PGP file encryption, preferred
Education/Certifications/Licenses/Registrations
- Bachelor’s degree or equivalent experience required
- CAPM or equivalent associate project management certification preferred
Work Schedule - Full time. Monday - Friday, 8:00am - 5:00pm. Requires in-office days but also offers at-home flexibility after 90 days.
Competitive Benefits and Compensation Package
- 12 paid holidays
- Paid Time Off (PTO)
- Pro-rated during first year of employment
- 15 days of PTO provided in the next calendar year!
- 3 days paid bereavement
- Up to 20 days paid jury leave
- Medical, dental, and vision insurance, with option for dependent coverage
- Company-paid basic life, short-term disability, long-term disability, and AD&D insurance
- 401k with employer match
- Tuition reimbursement program
- Career development opportunities
- Referral bonus for all successful full-time referrals
- Annual opportunities for increases
Our Culture
BeneSys wants to be a great service provider to the members we serve, and we recognize we can only do that if we are also a great employer with successful employees. In short, our success is driven by our employees' successes. We want to be a place where people want to work, feel proud of what they do and feel fulfilled both professionally and personally. We want to create a place where employees can find long-term growth and potential.
Our culture focuses on three core values:
- Collaboration: working together across 31 locations to achieve the best for the company and our clients
- Dedication: striving to create an environment where all employees work toward a common goal while committing to providing the best customer service to our members and our colleagues
- Integrity: doing what we say we will do. Upholding strong ethical and moral principles
ADA & EEO
Reasonable accommodations will be made so that qualified individuals with disabilities are able to complete the application process and, if hired, fulfill the essential functions of their job. |