IT Service Desk Analyst

Innovation Starts With You

Propel your career at Belden, where innovation creates possibilities—for our people, our customers, and the communities we serve. We connect people, information, and ideas to solve the world’s most complex connectivity challenges, turning curiosity into meaningful impact. Here, you’ll take on work that challenges you, supports your growth, and empowers you to shape what’s next. You’ll collaborate with global teams, gain diverse perspectives, and contribute to solutions that extend beyond our business—creating value in the world around us.

Together, we are shaping the future of digitization and paving the way for the next generation of innovation.

Position Summary

The IT Service Desk Analyst provides first-level IT support to internal customers through the corporate ticketing system, in accordance with defined ITIL processes. The role supports Belden’s global Service Desk operations and includes remote IT support globally, EMEA travel up to 25% and on-site support in Budapest.

Key Responsibilities

• Provide first and second-level technical support to internal customers via the ticketing system, following defined ITIL processes.
• Remain logged in and available to answer calls through the global Service Desk call center solution during assigned working hours.
• Provide on-site IT support at the Budapest location.
• Actively participate in team meetings and contribute to continuous service improvement initiatives.
• Support Service Desk performance measures, including KPI and TTI targets.
• Participate in a rotating on-call schedule during weekends, typically one weekend per month.
• Develop, maintain, and update technical and customer-facing documentation, including standards, processes, and procedures.
• Monitor shared group email inboxes diligently and ensure that all incoming requests are appropriately documented in the ticketing system.

Qualifications and Skills

• Strong customer-service skills with a commitment to meeting and exceeding customer expectations.
• Good analytical and problem-solving skills.
• Basic understanding of ITIL v3 principles.
• Interest in developing broad knowledge of IT hardware and software.
• Ability to analyze situations, evaluate alternatives, and implement solutions in accordance with defined standards.
• Strong written and verbal communication skills in English. German is a big plus.
• Demonstrated ability to communicate complex technical issues clearly and concisely to technical and non-technical audiences.
• Ability to work effectively under stressful conditions.
• Commitment to maintaining up-to-date knowledge of Service Desk tools, processes, and industry trends.
• Willingness to travel up to 25% of working time.

Let’s Create Possibilities Together.

Join a global community shaping the future of intelligent connectivity. At Belden, you’ll help push the boundaries of technology and write the next chapter of innovation, creating possibilities for your career, your future, and the world around you.

These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.