CUSTOMER SERVICE REPRESENTATIVE

Innovation Starts With You

Propel your career at Belden, where innovation creates possibilities—for our people, our customers, and the communities we serve. We connect people, information, and ideas to solve the world’s most complex connectivity challenges, turning curiosity into meaningful impact. Here, you’ll take on work that challenges you, supports your growth, and empowers you to shape what’s next. You’ll collaborate with global teams, gain diverse perspectives, and contribute to solutions that extend beyond our business—creating value in the world around us.

Together, we are shaping the future of digitization and paving the way for the next generation of innovation.

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Customer Services Representative (EN/FR/SP)

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Place: Venlo

Type: Full-time

Level: Medior

You will make an impact in the following way:

• Respond in a timely manner to all customer requests and enquiries for standard information, such as pricing, product    availability, lead time, and sample requests, through phone and email.

• Manage orders accurately, handling post-order management tasks such as changing quantities, colors, etc.

• Positively impact the customer experience by proactively communicating, anticipating needs, and delivering reliable,    solution-oriented service.

• Own the order-to-cash cycle end to end, from order entry and confirmation through delivery, invoicing, and payment       follow-up, ensuring a smooth and accurate process at every step.

• Handle customer complaints, ensuring regular updates are provided to customers and issues are resolved promptly.

• Control credit blocks proactively, resolving or escalating issues to Sales or Finance as necessary.

• Manage logistical issues, including tracking numbers, delivery issues, and lost or damaged shipments.

What you will bring:

Language Skills – Fluency in English is a must, fluency in Italian and/or other languages is a plus, with strong communication skills for internal and external customer interactions.

Customer Service Expertise – Experience in customer service processes, sales strategy, and product knowledge.

Technical Proficiency – Proficiency in CRM and ERP (SAP, SFDC etc) systems for data administration and order management.

Time Management – Ability to manage time effectively to meet department KPIs, such as response times and complaint resolution.

Relationship Building – Strong relationship-building skills with internal and external Sales teams, Customer Innovation Centre, Supply Chain, and other stakeholders

Let’s Create Possibilities Together.

Join a global community shaping the future of intelligent connectivity. At Belden, you’ll help push the boundaries of technology and write the next chapter of innovation, creating possibilities for your career, your future, and the world around you.

These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.