Commercial Program Manager

Pay Range:

$93,600.00 - $140,400.00 

At BCBSRI, our greatest resource is our people. 

We come from varying backgrounds, different cultures, and unique experiences. We are hard-working, caring, and creative individuals who collaborate, support one another, and grow together. Passion, empathy, and understanding are at the forefront of everything we do—not just for our members, but for our employees as well.

We recognize that to do your best work, you have to be your best self. 
It’s why we offer flexible work arrangements that include remote and hybrid opportunities and paid time off. We provide tuition reimbursement and assist with student-loan repayment. We offer health, dental, and vision insurance as well as programs that support your mental health and well-being. We pay competitively, offer bonuses and investment plans, and are committed to growing and developing our employees.

Our culture is one of belonging.
We strive to be transparent and accountable. We believe in equipping our associates with the knowledge and resources they need to be successful. No matter where you’re at in the organization, you’re an integral part of our team and your input, thoughts, and ideas are valued.

Join others who value a workplace for all.
We appreciate and celebrate everything that makes us unique, from personal characteristics to past experiences. Our different perspectives strengthen us as an organization and help us better serve all Rhode Islanders.

We’re dedicated to serving Rhode Islanders.
Our focus extends beyond providing access to high-quality, affordable, and equitable care. To further improve the health and well-being of our fellow Rhode Islanders, we regularly roll up our sleeves and get to work (literally) in communities all across the state—building homes, working in food pantries, revitalizing community centers, and transforming outdoor spaces for children and adults. Because we believe it is our collective responsibility to uplift our fellow Rhode Islanders when and where we can, our associates receive additional paid time to volunteer.

This is a hybrid role with two days per week onsite. Candidates must reside within a commutable distance (RI,MA,CT).

Why this job matters:

Manage and organize operational aspects of the delivery of the enterprise portfolio of projects, including both IT and departmental projects.  Analyze and resolve portfolio issues regarding budget management, project delivery, enterprise resource management, and change control management.  Play an integral role in transformational efforts to define new enterprise processes.  Play a key role in portfolio governance activities.

What you will do:

• Manage and organize operational aspects of the delivery of the enterprise portfolio of projects.
• Analyze and identify problems, risks, and issues across the project portfolio regarding the delivery of projects, budget management, resource management.  Ensure portfolio governance, communication and escalate to stakeholders for resolution.
• Review project deliverables; collaborate with project managers to ensure that all deliverables are accurately completed and meet intended quality.
• Enforce the adherence of the Project Development Life Cycle (PDLC) process, deliverable templates, gates for review and approval.  Communicate regularly with project managers and other stakeholders to follow-up on the status of deliverables, key processes.
• Define and manage and facilitate a monthly budget reconciliation process, manage the forecast across the full portfolio.
• Use project management tools to support the business processes associated with individual projects and the portfolio with regards to project planning, resource management, budget tracking, risk and issue management, document management, etc.
• Lead and facilitate workshops with representatives from multiple departments to agree on a single, complex process and define ownership of individual steps, important hand-offs, etc.
• Conduct training for multiple department responsibilities, including use of systems and monthly budget reconciliation process.  Provide training of the PDLC and expected roles and responsibilities to less experienced staff.
• Develop and maintain positive working relationships with project managers and other stakeholders.
• Guide and mentor more less experienced members of the team, orientate new associates, with respect to the responsibilities and activities associated with the EPMO.
• Perform other duties as assigned.

What you need to succeed:

• A combination of education and related work experience
• Five to seven years of professional experience in a project delivery environment
• Strong background in project management principles
• Established track record of analyzing and improving enterprise processes
• Knowledge of project management methodologies, processes, and tools
• Knowledge of Project Development Life Cycle
• Advanced analytical skills, with the ability to interpret and synthesize complex data sets
• Strategic and critical thinking skills
• Strong analytical skills
• Strong business acumen and political savvy
• Strong negotiation skills
• Strong written and verbal communication skills
• Strong problem-solving skills
• Ability to work effectively with a wide variety of people in individual and group settings
• Strong organizing skills, with the ability to prioritize and respond to shifting deadlines
• Strong time management skills
• Ability to manage diverse and deadline-oriented workflow

The extras:

• MBA, BS in MIS or CIS
• PMP certification through a PMI® Certification Board Center
• Strong experience in budgeting and financial management across multiple projects or for a departmental budget
• Experience leading workshops and meetings comprised of managers from different departments
• Experience with Microsoft Project Server

Location:
BCBSRI is headquartered in downtown Providence, conveniently located near the train station and bus terminal. We actively support associate well-being and work/life balance and offer the following schedules, based on role:

• In-office: onsite 5 days per week
• Hybrid: onsite 2-4 days per week
• Remote: onsite 0-1 days per week. Permitted to reside in the following states, pending approval from the Human Resources Department: Arizona, Connecticut, Florida, Georgia, Louisiana, Massachusetts, North Carolina, Oklahoma, Rhode Island, South Carolina, Texas, Virginia

Our culture of belonging at Blue Cross & Blue Shield of Rhode Island (BCBSRI) is at the core of all we do, and it strengthens our ability to meet the challenges of today’s healthcare industry. BCBSRI is an equal opportunity employer.

The law requires an employer to post notices describing the Federal laws. Please visit  www.eeoc.gov/know-your-rights-workplace-discrimination-illegal to view the "Know Your Rights" poster.