12d 20h ago
Lead Client Success Manager
Bazaarvoice·Sales/Customer Success/Key Account Management · Technology
🏢Hybrid
|London, United Kingdomcommunication_skillse-commerceproject_managementsaas
Lead Client Success Manager
Bazaarvoice | Sales/Customer Success/Key Account Management | Technology
Hybrid
Full Time
United Kingdom, London
Position:
Lead Client Success Manager
Company:
Bazaarvoice
Location:
United Kingdom, London
Employment type:
Full-time
Work Arrangement:
Hybrid
Short Summary:
This is a senior individual contributor role on Bazaarvoice's UK Strategic Client Success team, owning a portfolio of Enterprise clients. You will be the trusted strategic advisor for some of the region's most recognisable consumer brands and Retailers using Bazaarvoice's UGC platform.
Responsibilities:
- Manage the client lifecycle across a portfolio of named UK Strategic & Global enterprise accounts, maintaining a strict priority on client retention and churn reduction.
- Discover and influence the client's internal success metrics; ensure key stakeholders understand, achieve, and measure the ROI they receive from Bazaarvoice.
- Lead with authority during high-stakes meetings and represent Client Success with Executive and Champion contacts.
- Actively lead internal and client-facing cross-functional or cross-regional projects aimed at driving operational and behavioral changes.
- Act as the business success expert to guide, educate, and partner with clients on marketing best practices.
- Proactively identify and mitigate program roadblocks, independently manage high-stakes client escalations.
- Exemplify client-centricity by using troubleshooting tools, solid judgment, and exceptional support to consistently exceed customer expectations.
Requirement:
- Bachelor’s degree and a minimum of 10 years of experience in account management or client services managing enterprise global brands or FTSE 100 / Fortune 1000 accounts, ideally within a SaaS or e-commerce platform.
- Proven track record of driving account retention, health, and revenue growth.
- Outstanding relationship-building skills with demonstrated experience cultivating and managing productive executive champion relationships.
- Ability to compel both clients and internal stakeholders to act.
- Demonstrated ability to efficiently manage multiple enterprise accounts and complex workstreams concurrently.
- Exceptional oral and written communication skills with a strong team-player mindset.
Benefits:
- Work with the world's leading brands and retailers shaping the future of commerce and consumer connection.
- Join a collaborative, high-performing environment that values authentic leadership, continuous learning, and client advocacy.
- Clear career progression frameworks and opportunities to influence global CS strategy and internal initiatives.
Lead Client Success Manager
Company:
Bazaarvoice
Location:
United Kingdom, London
Employment type:
Full-time
Work Arrangement:
Hybrid
Short Summary:
This is a senior individual contributor role on Bazaarvoice's UK Strategic Client Success team, owning a portfolio of Enterprise clients. You will be the trusted strategic advisor for some of the region's most recognisable consumer brands and Retailers using Bazaarvoice's UGC platform.
Responsibilities:
- Manage the client lifecycle across a portfolio of named UK Strategic & Global enterprise accounts, maintaining a strict priority on client retention and churn reduction.
- Discover and influence the client's internal success metrics; ensure key stakeholders understand, achieve, and measure the ROI they receive from Bazaarvoice.
- Lead with authority during high-stakes meetings and represent Client Success with Executive and Champion contacts.
- Actively lead internal and client-facing cross-functional or cross-regional projects aimed at driving operational and behavioral changes.
- Act as the business success expert to guide, educate, and partner with clients on marketing best practices.
- Proactively identify and mitigate program roadblocks, independently manage high-stakes client escalations.
- Exemplify client-centricity by using troubleshooting tools, solid judgment, and exceptional support to consistently exceed customer expectations.
Requirement:
- Bachelor’s degree and a minimum of 10 years of experience in account management or client services managing enterprise global brands or FTSE 100 / Fortune 1000 accounts, ideally within a SaaS or e-commerce platform.
- Proven track record of driving account retention, health, and revenue growth.
- Outstanding relationship-building skills with demonstrated experience cultivating and managing productive executive champion relationships.
- Ability to compel both clients and internal stakeholders to act.
- Demonstrated ability to efficiently manage multiple enterprise accounts and complex workstreams concurrently.
- Exceptional oral and written communication skills with a strong team-player mindset.
Benefits:
- Work with the world's leading brands and retailers shaping the future of commerce and consumer connection.
- Join a collaborative, high-performing environment that values authentic leadership, continuous learning, and client advocacy.
- Clear career progression frameworks and opportunities to influence global CS strategy and internal initiatives.
Required Skills
communication_skillse-commerceproject_managementsaas
Required Languages
🇬🇧 English
Key competency: Sales/Customer Success/Key Account Management