10d 9h ago
Member Service Representative
Bay Federal Credit Union·General Customer Support · Financial Services
🏢Hybrid
|Santa Cruz, United States of Americafrom $22 USD/hr
customer_serviceoffice365sales
Member Service Representative
Bay Federal Credit Union | General Customer Support | Financial Services
Hybrid
Full Time
United States of America, Santa Cruz
from $22 USD/hr
Source not independently verified
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Position:
Member Service Representative
Company:
Bay Federal Credit Union
Compensation:
$22/hr
Location:
(California, Santa Cruz)
Employment type:
Full Time
Work Arrangement:
Onsite
Short Summary:
The Member Service Representative will proactively work with members to process their financial transactions, provide accurate information, and communicate product and service benefits to cross-sell.
Responsibilities:
- Promote a positive image of Bay Federal and consistently meet or exceed Voice of the Member (VOM) scores.
- Accurately process deposits, withdrawals, payments, transfers, and other financial transactions while adhering to cash handling and balancing standards.
- Update and maintain accurate member account information and process member requests in a timely manner.
- Present and explain Bay Federal products and services to members.
- Identify, investigate, and resolve member concerns by coordinating with relevant departments.
- Assist with daily branch operations, including opening and closing procedures and supporting team members as needed.
- Participate in team meetings, training sessions, and process improvement initiatives.
Requirement:
- High school diploma or equivalent.
- Six months of cash-handling and customer service experience.
- PC and Microsoft Office proficiency, and sales experience or willingness to learn.
Benefits:
- 401(k) Matching: We’ll match your contributions dollar-for-dollar up to 5% of your pay.
- Annual Bonus Eligibility: Share in our success through our annual bonus plan.
- Health Coverage: Choose from quality Medical, Dental, Vision, Life Insurance, and Long-Term Disability options.
- Employee Assistance Program: Receive up to six face-to-face sessions per person, per reason, for you and your household.
- Wellness Program: Holistic support for your physical, financial, and emotional health.
- Additional Options: Customize your coverage with Pet Insurance and Aflac supplemental plans.
- Recognized as the #1 Credit Union to Work For by Credit Union Journal.
- 11 paid Federal Holidays each year.
- Career Growth & Development: Access to industry-standard webinars and LinkedIn Learning courses.
- Hybrid Work Environment: Enjoy flexibility with remote work opportunities.
Member Service Representative
Company:
Bay Federal Credit Union
Compensation:
$22/hr
Location:
(California, Santa Cruz)
Employment type:
Full Time
Work Arrangement:
Onsite
Short Summary:
The Member Service Representative will proactively work with members to process their financial transactions, provide accurate information, and communicate product and service benefits to cross-sell.
Responsibilities:
- Promote a positive image of Bay Federal and consistently meet or exceed Voice of the Member (VOM) scores.
- Accurately process deposits, withdrawals, payments, transfers, and other financial transactions while adhering to cash handling and balancing standards.
- Update and maintain accurate member account information and process member requests in a timely manner.
- Present and explain Bay Federal products and services to members.
- Identify, investigate, and resolve member concerns by coordinating with relevant departments.
- Assist with daily branch operations, including opening and closing procedures and supporting team members as needed.
- Participate in team meetings, training sessions, and process improvement initiatives.
Requirement:
- High school diploma or equivalent.
- Six months of cash-handling and customer service experience.
- PC and Microsoft Office proficiency, and sales experience or willingness to learn.
Benefits:
- 401(k) Matching: We’ll match your contributions dollar-for-dollar up to 5% of your pay.
- Annual Bonus Eligibility: Share in our success through our annual bonus plan.
- Health Coverage: Choose from quality Medical, Dental, Vision, Life Insurance, and Long-Term Disability options.
- Employee Assistance Program: Receive up to six face-to-face sessions per person, per reason, for you and your household.
- Wellness Program: Holistic support for your physical, financial, and emotional health.
- Additional Options: Customize your coverage with Pet Insurance and Aflac supplemental plans.
- Recognized as the #1 Credit Union to Work For by Credit Union Journal.
- 11 paid Federal Holidays each year.
- Career Growth & Development: Access to industry-standard webinars and LinkedIn Learning courses.
- Hybrid Work Environment: Enjoy flexibility with remote work opportunities.
Required Skills
customer_serviceoffice365sales
Required Languages
🇬🇧 English
Key competency: General Customer Support