Part-Time Connection Coordinator

Job Title: Connections Coordinator

Department: Marketing Operations

Reports To: Marketing Operations Director

Revised Date: October 2026

FLSA Status: Non-Exempt

Position Summary

The Connections Coordinator turns interest in BCH into meaningful next steps. As an initial point of contact for people who respond to BCH’s digital outreach, register for events, or ask questions online, the coordinator uses HubSpot and approved BCH scripts to understand each person’s interests, answer first-level questions, and route qualified inquiries to the appropriate internal team. The role also supports outbound event invitations, event follow-up, church engagement, and scripted donor communications in coordination with the Advancement team. Accurate CRM records, timely responses, and thoughtful handoffs help ensure that no inquiry is overlooked.

Qualifications:

Required

· Personal relationship with Jesus Christ, active involvement in a local church, and agreement with BCH’s statement of faith and mission.

· Strong customer service and hospitality mindset, treating each person who contacts BCH as a guest to welcome.

· Warm, clear communication skills by phone, email, and text, with comfort making outbound calls to people not previously known.

· At least one year of experience in customer service, inside sales or sales development, admissions, a call center, church guest services or connections ministry, or similar people-facing work.

· Ability to follow scripts and defined processes while communicating naturally and sincerely.

· Strong organization, reliability, and ability to maintain accurate records in a customer relationship management (CRM) system. HubSpot experience is preferred; experience with another CRM and ability to learn new systems are welcome.

· Ability to work independently from home with a quiet workspace, reliable internet access, and a consistent part-time schedule.

· Ability to travel to Thomasville, North Carolina, for one in-person team day each month.

· High school diploma or equivalent.

Preferred

· Experience in foster care, adoption, or children’s ministry, including as a volunteer, foster or adoptive parent, or church leader.

· Familiarity with North Carolina Baptist churches and associations.

· Experience in donor relations, fundraising calls, or event promotion.

· Some college coursework or a degree in communications, ministry, marketing, social work, or a related field.

Essential Responsibilities

Inbound Response and Qualification

· Respond to digital inquiries received through HubSpot, including website forms, advertising and social media leads, event registrations, and online questions, typically within one business day.

· Use approved BCH scripts and qualifying questions by phone, email, and text to understand the person’s identity, location, area of interest, and readiness to take the next step.

· Respond to common first-level questions using approved information and recognize when questions should be referred to a program team.

· Record conversations and relevant information in HubSpot, including contact details, interest area, qualifying responses, and lead status.

Handoffs and Workflow Coordination

· Route qualified inquiries to the appropriate internal team or owner, including foster care licensing, adoption, cottage parent recruiting, church mobilization and training, Advancement, events, or volunteers.

· Provide clear summaries with handoffs so the receiving team has the information needed for effective follow-up.

· Receive speaking and preaching requests from churches, associations, and outside events; gather the date, location, audience, and topic; coordinate with the appropriate BCH staff member; confirm details with the host; and log the engagement in HubSpot.

· Track handoffs in HubSpot and follow up with internal owners when a lead has not been contacted within the agreed timeframe.

· Identify recurring questions, broken forms, confusing advertisements, or scripts needing improvement and share observations with Marketing Operations.

Outbound Event Promotion

· Invite target audiences to BCH events by phone, email, and text using approved scripts and HubSpot lists. Events may include Discover BCH information meetings, Thrive, regional trauma training, Food Roundup, and other scheduled events.

· Coordinate church-facing invitations to pastors, church leaders, and associational mission strategists with the Church Mobilization and Training team.

· Confirm registrants before events, respond to logistical questions, and follow up with attendees and those who registered but did not attend.

Donor and Attendee Engagement

· Make scripted introduction, invitation, thank-you, and follow-up calls to prospective and current donors as directed by and in coordination with the Advancement team.

· Record donor and attendee interactions in HubSpot and refer warm conversations to the appropriate Advancement staff member.

CRM Maintenance and Reporting

· Maintain accurate contact records, merge duplicate records when appropriate, update statuses, and apply lists and tags consistently.

· Prepare a brief weekly report covering inquiry volume, response time, qualified leads by interest area, completed handoffs, and event responses.

Core Values

BCH is a Christian ministry committed to equipping the Church to bring vulnerable children to Christ-centered homes through foster care, adoption, residential care, and church mobilization and training. The gospel is central to BCH’s mission, and employees are expected to support BCH’s statement of faith and mission.

· Jesus First: every call, email, and text points people toward the gospel and the mission, not just a program.

· Work as Team: your handoffs make the program, mobilization, events, and advancement teams better at their jobs.

· Serve Urgently: a family or church leader who reaches out hears back quickly, because a fast response is often the difference between a yes and a drift.

· Be Teachable: scripts, talking points, and events change often; you take coaching well and ask good questions.

· Be the Light: you represent BCH with warmth and honesty to people who may be nervous about taking the first step.

Core Competencies

· Communication

· Customer Service and Hospitality

· Organization and Follow-through

· Relationship Building

· Process and Technology Management

· Teamwork and Mission Alignment

Working Schedule and Conditions

· Part-time schedule of approximately 15–20 hours per week, with a consistent schedule agreed upon with the supervisor.

· Most work will occur on weekdays during business hours, with some early-evening calling windows when families and church leaders may be easier to reach.

· Fully remote work requires a quiet workspace and reliable internet connection.

· Attendance at one in-person team day each month at Mills Home in Thomasville, North Carolina.

· BCH-provided equipment is listed in the source document as a laptop, headset, and HubSpot calling; confirm final equipment arrangements before posting.

· Mileage reimbursement for the monthly team day is subject to BCH policy; confirm applicability before posting.

· Employment is contingent on completion of background checks required for a child welfare ministry.

Faith & Mission Alignment (BCH Requirement)

BCH is a Christ-centered organization committed to sharing hope and changing lives, with beliefs rooted in Jesus Christ. Employees are expected to support BCH’s mission, purpose, and spiritual emphasis through professional conduct and service.

· Professes to be a Christian believer.

· Submits an individual Statement of Faith, Acknowledgement, and Pledge as part of employment requirements.

EQUIPMENT:

Ability to operate standard office machines such as copier, computer, fax, etc. Ability to work within Excel, Word and design software programs.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general information. Ability to effectively communicate with others, including managers, clients, customers, and the public.

CONTACT WITH OTHERS:

Regular contact with subordinates and/or other departments as well as outside individuals and groups to represent BCH in a positive manner. Contacts outside of the agency where improper handling of situations may adversely affect the agency’s image, even though the primary responsibility rests with a higher level of supervision.

MENTAL / VISUAL / AUDITORY DEMAND:

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form and ability to draw conclusions. Specific vision abilities required by this job include close vision, and ability to adjust focus. Must be able to talk and hear both in person and on the telephone.

CONFIDENTIAL DATA:

Complies with agency policies and procedures concerning confidentiality, including payroll, budgeting and HIPAA regulations involving all aspects of departmental staff information.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and stand, use hands and fingers, walk, reach with hands and arms, and occasionally lift 25 pounds. Ability to enter and drive a motor vehicle.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job; usual office working conditions, with some outdoor environments when visiting project sites. Primarily office-based with standard office equipment and prolonged computer use. Occasional travel and extended hours may be required around major events.