Mission Engineer - Miami

Axon | Public safety technology

1h 23m ago

Hybrid

Full Time

United States of America

Title: Mission Engineer - Miami Location: Florida-Remote

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

This isn't a relationship management role. It's an ownership role. Sharp. Adaptable. Unstoppable.

You won't wait to be asked. You'll identify what's broken before it becomes a problem, build solutions that didn't exist yesterday, and earn the kind of trust that makes you indispensable to the agency — and to Axon.

In this embedded role, you are the primary owner of customer outcomes within a strategic account — accountable for the full lifecycle of Axon's ecosystem. You combine deep technical expertise, builder instinct, operational leadership, and executive presence to help agencies transform how they operate, not just adopt software. You embed for the long haul: opening the laptop onsite, shipping on Axon's stack, holding the room when it matters, and iterating on what you build until it sticks in production.

Success is measured by the agency's operational outcomes and working solutions in production — not product health, not activity, not slideware.

What You'll Do

This role is intentionally undefined in the day-to-day. Priorities shift with agency mission tempo, operational crises, and emerging opportunities. If you need a fixed playbook to succeed, this isn't the role for you.

Building is the job. You will use Axon's platform — AI Era, agents, workflows, integrations, and data tools — to design, build, and ship new capabilities on site. You own outcomes end to end across deployment, adoption, optimization, and ongoing success — as the accountable owner, not a coordinator of other teams' work.

Onsite Building & Platform Delivery

Discover agency problems onsite and translate them into buildable, compliant solutions tied to mission outcomes
Design and ship working tools on Axon's platform: AI agents, workflows, automations, integrations, and data pipelines — built and tested with real users and real data
Build with Axon products, not around them — configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems in the agency environment
Iterate in the field until adoption sticks, then document patterns for reuse across accounts
Apply responsible innovation guardrails — CJIS, evidence integrity, privacy — in every build. Ship working software, not slideware
Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services when builds or integrations break

AI Build & Adoption

Build and deploy AI-powered workflows (agents, prompts, RAG, evaluations) that solve defined agency problems — not generic experimentation
Drive hands-on adoption with the people who use what you build daily
Measure whether changes stick — usage, workflow impact, mission outcomes — and iterate when they don't

Operational Transformation & Leadership

Assess workflows onsite, identify friction and mission impact, and define what to build before you build it
Move from reactive support to proactive outcome design — arrive with hypotheses, validate with command staff and operators, then build to match
Build trusted relationships with agency leadership and operational stakeholders; lead QBRs, mission reviews, and strategic planning
Define success metrics and capture baselines before major deployments so impact is proven, not assumed

Field Intelligence & Growth

Capture customer insights, workflow patterns, and adoption barriers; share field intelligence with Product and Engineering to influence roadmap decisions
Turn one-off builds into reusable playbooks and operational frameworks
Identify expansion opportunities based on demonstrated impact; partner with Sales on long-term account strategy

Onsite Engagement & Outcomes

Maintain consistent onsite presence (approximately 3-4 days/week), closely connected to agency operations and evolving needs
Track customer success metrics: time-to-first-production-use, adoption depth by role and site, workflow improvements, and mission outcomes
Support Sales → Post-Sales onboarding and handoff, establishing goals and accountability from day one

What You Bring

Required

Experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments (typically 8+ years; varied experience welcome)
Former law enforcement or military experience preferred, not required
Proven builder: you have shipped working automations, agents, workflows, integrations, or AI-enabled tools in customer environments — configuring products, writing integration logic, and delivering production-ready solutions. Using AI to assist is expected; owning the build is required
Comfort working across technical and operational domains: hardware, software, cloud, AI-enabled technologies, and integrated systems
Strong communication with both technical teams and senior stakeholders, including command staff in mission-critical environments
Full ownership mentality in ambiguous, fast-changing environments; ability to navigate competing priorities across Product, Engineering, Sales, Support, and Services
Ability to obtain and maintain CJIS compliance and adhere to security standards

Preferred

Experience in public safety, law enforcement, corrections, or other mission-critical operational environments
Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems
Background in forward-deployed engineering, solutions architecture, or operational transformation at scale

Additional Information

We recognize that candidates may bring strengths from different backgrounds and experiences. If your experience aligns closely with this role, we encourage you to apply.
This role is for builders who earn trust in the room — not for those looking for a predictable schedule or narrowly defined responsibilities. Every week looks different. That's the job.

Benefits that Benefit You

Competitive salary and 401(k) with employer match
Discretionary paid time off
Paid parental leave for all
Medical, dental, and vision plans
Fitness programs
Emotional and mental wellness support
Learning and development programs
And yes, we have snacks in our offices

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

Required Languages

🇬🇧 English