Operations Team Leader

Position:
Operations Team Leader

Company:
Avarda Group

Location:
Poland, Szczecin

Employment type:
Full-time

Short Summary:
We are seeking an experienced and motivated professional to fill the role of Operations Team Leader, responsible for leading AML operations within the Operations Center in Szczecin, overseeing a team of AML Specialists.

Responsibilities:
- Control alert handling, operational volumes, and team efficiency to meet Bank KRIs, agreed SLAs, internal procedures, and regulatory requirements.
- Monitor customer outreach queues and reminders to ensure adherence to Transaction Monitoring procedures and KYC update procedures.
- Provide regular feedback and performance monitoring to AML Analysts regarding productivity, investigation quality, and KPIs.
- Lead, coordinate, and distribute workload across the AML Specialist team in Szczecin.
- Motivate employees and maintain high levels of engagement and collaboration within the team.
- Ensure professional and effective execution of administrative and back-office activities.
- Identify opportunities to optimize and improve AML processes with a focus on operational efficiency and cost reduction while maintaining high-quality standards.
- Maintain regular communication with stakeholders across all seniority levels, including Head of AML, AML SMEs, and MLROs when required.
- Conduct investigations into flagged transactions and escalate findings to AML SMEs or relevant Branch AML SMEs when necessary.
- Maintain accurate documentation and proper investigation records for audit and compliance purposes.
- Ensure appropriate workforce planning and maintain staff availability, considering planned and unplanned absences.
- Support compliance with internal policies, banking regulations, and AML/CFT standards.

Requirement:
- 2–5 years of experience working in operations, preferably in a regulated industry.
- Experience working with AML monitoring systems and case management tools, combined with solid analytical and decision-making skills is an advantage.
- Strong organizational and stakeholder management capabilities, with the ability to work under pressure and manage priorities in a fast-paced environment.
- Bachelor’s degree required; AML-related certifications (e.g., CAMS) are a plus.
- Proven leadership and people management skills, including coaching and mentoring, with a focus on team performance and development.
- Strong attention to detail, risk awareness, and a proactive, solution-oriented mindset with a high level of accountability and professionalism.
- Fluency in Polish and English (written and spoken); German or another EU language is a plus.

Benefits:
- A collaborative and professional working environment within the Operations Center in Szczecin.
- An opportunity to contribute to the bank’s AML operations and financial crime prevention efforts.
- A dynamic team with a strong focus on operational excellence and continuous improvement.
- Opportunities for learning, growth, and professional development.