Account Supervisor

Position:
Account Supervisor (Digital, Pharma Agency)

Company:
Avalere Health

Compensation:
$100,000 - $115,000 a year

Location:
US (New York, NY / Chicago, IL / Washington DC / Philadelphia, PA)

Employment type:
Permanent/full-time

Work Arrangement:
Remote

Short Summary:
The Account Supervisor is a driven, engaged client service professional who thrives in a collaborative team atmosphere and excels at developing unique solutions that differentiate our client’s brands in the market.

Responsibilities:
- Managing a digital brand focused on websites and full omni-channel tactics.
- Build and sustain relationships with key clients grounded in an understanding of their business goals.
- Provide confident counsel on client inquiries and establish fluency in the capabilities and offerings of Avalere Health.
- Develop proficiency in the client's market, trends, influencers, competitors, and key stakeholders.
- Communicate the brand’s business objectives to the agency team.
- Document all scope requests and author project briefs.
- Monitor revenue and profit, mitigate risks, and discuss scope issues with clients.
- Identify growth opportunities and partner with account leadership to grow revenue.
- Manage daily account work on CIDP, ensuring projects are on time and meet client expectations.
- Exhibit sound judgment to anticipate and solve challenges.
- Facilitate and lead tactical meetings and MRC discussions.

Requirement:
- 5+ years of experience managing client relationships in an agency environment with a background in digital tactics focused on websites.
- Experience in pharmaceutical marketing is required.
- Proven ability to collaborate across functions and project teams in a dynamic environment.
- Experience in managing pharma brand launch in rare disease is preferred.
- Demonstrated verbal and written communication skills.

Benefits:
- 401K plan with an employer match contribution up to 4%.
- Life insurance, disability coverage, and medical, dental, and vision plans.
- Flexible working arrangements, including hybrid and remote work.
- 20 vacation days plus one personal well-being day, 9 public holidays, and gifted end-of-year holidays.
- Access to free counselling through the employee assistance program and personalized health support.
- Enhanced maternity, paternity, family leave, and fertility policies.
- Continuous opportunities for professional development with on-demand training and global mobility opportunities.