Customer Success Manager (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

The Customer Success Manager is the primary owner of large, complex health plan accounts, responsible for building trusted client relationships and ensuring successful outcomes across the customer lifecycle. Customer Success Managers do not simply resolve tickets; they shepherd work through resolution, coordinating across engineering, product, and other internal teams to move issues forward in a complex, matrixed environment. The role is highly relationship‑driven and requires comfort navigating difficult conversations, managing escalations, and working with sophisticated client stakeholders. This role plays a critical role in protecting revenue, driving retention, and identifying opportunities to expand value through strong partnerships and execution.

Sponsorship, in any form, is not available for this position.

Location: Remote, US

Why you want to work on this team:

• This is a high-profile role that will be a protector of Availity’s revenue streams
• Passionate about working directly with clients to solve complex issues within the healthcare eco system.
• Work for a mission driven company where the work is impactful.

To be qualified for this position you:

• Experience managing enterprise or complex customer accounts in healthcare, healthcare technology, or a related environment.
• Strong relationship‑building skills with the ability to engage confidently with experienced and executive‑level stakeholders.
• Proven ability to navigate ambiguity and drive outcomes through influence rather than authority.
• Comfort handling escalations and facilitating resolution across multiple internal teams.
• Excellent communication, judgment, and organizational skills.
• Healthcare industry experience preferred; strong soft skills and leadership presence are critical.

You will set yourself apart with:

• Strong payer expertise within healthcare technology
• Awarded Top Account Manager and/or Presidents Club Winner

You will be:

• Owning and managing assigned health plan accounts, serving as the primary point of contact for customer success and relationship management.
• Building strong, trusted relationships with client stakeholders, including navigating difficult conversations and escalations with professionalism and tact.
• Coordinating cross‑functionally with Engineering, Product, Technical Account Management, and other internal teams to shepherd issues through resolution.
• Tracking and managing complex client issues, ensuring accountability, progress, and timely outcomes even when direct ownership sits with another team.
• Driving customer satisfaction, retention, and long‑term success by proactively identifying risks and opportunities within assigned accounts.
• Identifying opportunities to expand value and protect recurring revenue, partnering with internal teams as needed (non‑quota carrying).
• Representing the customer internally and ensuring alignment between client needs and organizational priorities.

Video Camera Usage:

Availity fosters a collaborative and open culture where communication and engagement are central to our success.  As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships.  The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

Disclaimers:

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at .

Click the links below to view Federal Employment Notices.

Family & Medical Leave Act  Equal Employment Law Poster  Pay Transparency  Employee Polygraph Protection Act  IER Right to Work Poster  Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers