Delivery Manager / Business Analyst

Department: Technology Team

Hours of Work: Full Time (with availability to work flexibly as the role requires)

Contract Type: Permanent

Salary: Attractive Renumeration Package depending upon experience

Location: Bodymoor Heath Training Ground

Closing Date: Monday 30 November 2026

The Department

Our Technology team plays a vital role in supporting every area of the Club, providing the systems, infrastructure and innovation that help drive performance on and off the pitch. From supporting matchday operations and elite sporting environments to enhancing the experiences of supporters, partners and colleagues, the team delivers reliable, secure and forward-thinking technology solutions across the Club.

As the Club continues to grow and invest in its digital capabilities, we are looking to expand our Technology team with a number of exciting opportunities across different specialisms. This is a unique chance to play a key role in shaping the future of technology at the Club.

The Role

As Delivery Manager / Business Analyst, you will play a key role in delivering technology and business change across the Club, working with stakeholders to understand their objectives, challenges and opportunities and work with third party suppliers to translate these into clear requirements and practical solutions. You will lead initiatives from initial discovery and process mapping through to design, build, testing, launch and early-life support, ensuring projects deliver against agreed objectives.

Working across a range of business applications and digital initiatives, you will coordinate internal teams, stakeholders and external suppliers, managing delivery plans, priorities, risks, dependencies and budgets. You will help simplify processes, improve experiences for fans and employees, and ensure solutions are effectively integrated, tested and ready for ongoing operation.

You will also act as a key link between business and technology teams, providing clear progress updates, managing expectations and supporting effective decision-making throughout delivery. With a focus on successful adoption and continuous improvement, you will coordinate testing, training, launch readiness and handover, while capturing lessons and opportunities to improve future projects.

For further information about the Role, please see the Role Profile.

The Person

You will have experience delivering technology implementations and improvements, with strong business analysis skills across requirements gathering, process mapping, workshop facilitation and defining acceptance criteria. You will be confident managing delivery plans, budgets, risks, dependencies and changing priorities, while coordinating internal teams and third-party suppliers to keep projects on track.

You will have a good understanding of application integrations, data flows and identity services, enabling you to work effectively with technical specialists throughout delivery. Experience coordinating testing, UAT, defect resolution, go-live and operational handover will also be important, alongside confidence in using tools such as Jira to plan, track and report on delivery.

Highly organised and solutions-focused, you will be an effective communicator with strong stakeholder management skills and the ability to explain technical information clearly to different audiences. You will take a practical, proactive approach to problem-solving and be comfortable managing multiple initiatives and competing priorities.

Why Join Us?

There has never been a better time to join Aston Villa Football Club. Our drive to succeed is visible on the global stage, we are building a family ethos and culture to be proud of, and realising our ambitious plans for the expansion and improvement of our world-class facilities. If you are already excited by this challenge and want to play your part in our historic Club, then you'll be pleased to hear about our amazing staff benefits you'll receive whilst working for us! See our Staff Benefits booklet to find out more.

As part of your application, you will be asked to:

1) Upload your CV and Cover Letter

2) Answer the following question:

a) Please outline your key skills, qualities and experience which make you the ideal candidate for this role (400 words maximum)

Right to Close Vacancy Posting Early

The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.

Equality Statement

Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all.

We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.

Safeguarding Statement

Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please see Aston Villa Football Club | The official club website | AVFC - Safeguarding