Junior Process Improvement Specialist

Title: Process Improvement Specialist

Location: Boyers, PA, USA

Process Improvement Specialist

The primary responsibility of the Process Improvement Specialist is to help identify and correct inefficiencies in work processes ensuring completeness and timeliness to meet established standards. by utilizing coding techniques to create and support software applications. This entry level position supports the Case Processing Operation Center (CPOC) within our Defense and Intel Operating Group.  

Key Role/Responsibilities

Collaborate with Operations and department leaders to improve and optimize work systems

Analyze relevant data, case items and function processes to determine process improvements or alternate workflows

Create tools and methods to resolve issues with case items or functions; improve quality and accuracy

Perform audits and testing of internal systems

Database management

Report results to appropriate department and/or customer leadership teams

Monitor and ensure compliance with customer performance standards and defined metrics

Maintain attention to detail

Other assignments/projects as needed to support department, contract, or business needs. 

 

Basic Qualifications:

•  

Coding within Visual Basic within Microsoft Access/Excel experience

Interpret and analyze data

US Citizenship, due to nature of work performed and contract requirement

Must pass a government background investigation

Additional Qualifications:

• Experience with Database management, Python and C++ , or other HTML, and PIPS macros
• Excellent written, oral, and interpersonal communication
• Excellent customer service skills
• Ability to problem solve
• Must be able to work flexible schedule; ability to adjust to changing workload
• Experience working in the Government services industry is preferred

Physical Requirements:

Position requires the ability to sit for extended periods of time.

Work is performed using company furnished laptop or desktop.

Work will be mostly remote with occasional onsite requirements when directed