Head of Customer Education

Position:
Head of Customer Education

Company:
Ashby

Compensation:
US Average OTE $170K – $240K • Offers Equity
SF/NY OTE $195K – $276K • Offers Equity

Location:
Remote - US

Employment Type:
Full time

Work Arrangement:
Remote

Short Summary:
The Head of Customer Education will drive forward Recruiting Operations Consulting, Academy, and Product Enablement functions, managing a motivated team and unifying them under a coherent educational strategy.

Responsibilities:
- Oversee RecOps Consulting to ensure customer engagements drive value and insights are integrated into Academy content.
- Partner with Professional Services on scoping and delivering paid RecOps engagements.
- Collaborate on content strategy with the Manager of Academy and build new Academy programs.
- Develop Product Enablement to translate product context for CSMs and AEs.
- Build operating infrastructure for scaling functions and manage a mix of Managers and ICs.
- Represent CE externally through webinars and industry events.

Requirement:
- Experience in building and scaling Recruiting Operations, Customer Success, or Customer Education functions.
- Strong leadership skills and ability to develop team members.
- Ability to think in operating models and build systems without over-engineering.
- Strong cross-functional relationship-building skills.
- Comfortable with ambiguity and motivated by building.
- Excellent communication skills in a writing-heavy culture.

Benefits:
- Opportunity to work with a talented and passionate team.
- 10-year exercise window for stock options.
- Unlimited PTO with four weeks recommended per year.
- Twelve weeks of fully paid family leave in the US.
- Generous equipment, software, and office furniture budget.
- $100/month education budget with manager approval for more expensive items.
- Top-notch health insurance for you and your dependents with all premiums covered.
- Automatic 401k match.