Field Service Analyst - WOW Cart Services

Location: Remote

Department: Market Technology Field Services

Schedule: Full-Time, Days

Salary: $79,511.52.00 - $110,834.59.00 per year

#LI-Remote

• Manage enterprise Workstation-on-Wheels (WOW) fleet lifecycle—from intake, procurement, and deployment to decommissioning—ensuring precise hardware asset management (HAM) record accuracy across multi-site markets.
• Coordinate and communicate with OEM cart vendors and HCL Field Services to drive resolution on complex hardware failures, technical escalations, and SLA performance across assigned healthcare regions.
• Conduct data-driven repair-versus-replacement analysis, evaluate OEM warranty claims, authorize repair quotes, and manage parts logistics to minimize mean time to repair (MTTR) and optimize lifecycle ROI.
• Track and manage hardware incident/request queues, managing service tickets through resolution while insulating clinical and nursing leadership from operational coordination friction.
• Analyze failure trends, recurring hardware defects, vendor KPIs, and repair expenditure data to optimize operational reporting and refine national field-service support workflows.

Education:

• High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.

• Advanced proficiency in data-driven asset management, including tracking warranty lifecycle metrics, parts inventory forecasting, and cost-benefit analysis for enterprise hardware fleets.
• Proven track record of operating within strict healthcare data privacy and regulatory compliance environments, maintaining seamless continuity for mission-critical clinical workstations.
• Demonstrated hands-on experience orchestrating cross-functional logistics with procurement, finance, and enterprise supply chain teams to streamline hardware acquisition and vendor SLA enforcement.

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

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Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.