Field Service Analyst - WOW Cart Services

Your future role at a glance

Location: Remote

Department: Market Technology Field Services

Schedule: Full-Time, Days

Salary: $79,511.52.00 - $110,834.59.00 per year

#LI-Remote

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

How you'll make an impact in this role

• Manage enterprise Workstation-on-Wheels (WOW) fleet lifecycle—from intake, procurement, and deployment to decommissioning—ensuring precise hardware asset management (HAM) record accuracy across multi-site markets.
• Coordinate and communicate with OEM cart vendors and HCL Field Services to drive resolution on complex hardware failures, technical escalations, and SLA performance across assigned healthcare regions.
• Conduct data-driven repair-versus-replacement analysis, evaluate OEM warranty claims, authorize repair quotes, and manage parts logistics to minimize mean time to repair (MTTR) and optimize lifecycle ROI.
• Track and manage hardware incident/request queues, managing service tickets through resolution while insulating clinical and nursing leadership from operational coordination friction.
• Analyze failure trends, recurring hardware defects, vendor KPIs, and repair expenditure data to optimize operational reporting and refine national field-service support workflows.

What minimum qualifications you'll need

Education:

• High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.

What additional preferences you'll need

• Advanced proficiency in data-driven asset management, including tracking warranty lifecycle metrics, parts inventory forecasting, and cost-benefit analysis for enterprise hardware fleets.
• Proven track record of operating within strict healthcare data privacy and regulatory compliance environments, maintaining seamless continuity for mission-critical clinical workstations.
• Demonstrated hands-on experience orchestrating cross-functional logistics with procurement, finance, and enterprise supply chain teams to streamline hardware acquisition and vendor SLA enforcement.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice

E-Verify statement

Employer participates in the Electronic Employment Verification Program. Please click here for more information.

• Manage enterprise Workstation-on-Wheels (WOW) fleet lifecycle—from intake, procurement, and deployment to decommissioning—ensuring precise hardware asset management (HAM) record accuracy across multi-site markets.
• Coordinate and communicate with OEM cart vendors and HCL Field Services to drive resolution on complex hardware failures, technical escalations, and SLA performance across assigned healthcare regions.
• Conduct data-driven repair-versus-replacement analysis, evaluate OEM warranty claims, authorize repair quotes, and manage parts logistics to minimize mean time to repair (MTTR) and optimize lifecycle ROI.
• Track and manage hardware incident/request queues, managing service tickets through resolution while insulating clinical and nursing leadership from operational coordination friction.
• Analyze failure trends, recurring hardware defects, vendor KPIs, and repair expenditure data to optimize operational reporting and refine national field-service support workflows.

Education:

• High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.