Director, Strategic Accounts

Someone who can create a long-term, compelling vision and join the customer in partnership on their journey to solve their most significant challenges

Someone excited to create raving fans out of early adopters, risk takers & visionaries

Motivated by venturing into and believing in something to create a market that no one has invested in before

Aren’t afraid of driving transformational change; you thrive in the ambiguity of creating the playbook, where one may not yet have been written

Thrive in complex, multi-constituent large enterprise selling environments

Excited about becoming an expert in understanding the application of AI, ML, and NLP to solving modern enterprise problems and want to represent a product that seeks to make people fundamentally better, not replace them

Serve as a trusted advisor to our customers, educating them on the contact center space, industry-specific adoption of AI and ML technologies, and overall methods of optimization for their business leveraging ASAPP

Act as a liaison for the customer internally, advocating for optimization of our product and process continuously identify creative strategies to engage customers and generate incremental value

Develop and execute a comprehensive account management strategy that is grounded in personalized research and a focused value hypothesis

Work closely with customers and channel partners to evangelize ASAPP and gain greater market adoption

Work on critical projects that increase our effectiveness across the customer lifecycle, from early business development through the steady-state (e.g., effective messaging, commercial positioning, time to value, optimized operations)

Meet or exceed quarterly/yearly bookings targets while delivering consistent and reliable forecasting

Drive communication and collaboration among team members to win the business and maximize the full scope of the opportunity

Partner cross-functionally with various teams across ASAPP, including Marketing, Product, and Engineering, to optimize customer experience and business outcomes

10+ years exp selling enterprise SaaS

5+ years exp selling enterprise SaaS to Customer Experience and/or Contact Center industry

Extreme curiosity with a bias towards consultative, solution-oriented selling

Passionate about helping customers with transformative business outcomes and value

Solid understanding of Customer Service/Experience industry

Technical proficiency with advanced software technologies (eg AI)

High integrity and humility, leading to trust and credibility

Persistent follow-through driven by care

Positive attitude; finds ways to win and never quits

Tireless work ethic; operates with a sense of urgency at all times

Presumptive closer

Knowledge of how to navigate a complex organization across all levels, including the C-suite, IT, and the primary decision-maker.  You can effectively identify and empower an internal champion who speaks the company’s “language” and can help position ASAPP within the company.

Not “just” a product salesperson - you prioritize relationships and open dialogue to identify and provide solutions to a customer's needs. You are hyper-focused on the customer rather than the product being sold.

Showing up differently than a product vs. product seller - you do your research, ask the right questions, listen with the intent to meet the customer where they are & guide them to where they need to be

Knowledge of which resources to bring in & use the full force of the business and all of its assets