Senior Surveillance Operator

Position:
Senior Surveillance Operator

Company:
ARRISE

Location:
United Arab Emirates, Ras Al-Khaimah

Employment type:
Not Specified

Work Arrangement:
Not Specified

Short Summary:
As part of our continued growth, we are expanding our Surveillance department and seeking a skilled and dedicated Senior Surveillance Operator to join the team. This role is crucial in maintaining the security and integrity of our Live Casino operations.

Responsibilities:
- Monitor live gaming activities to ensure compliance with internal procedures and regulatory standards.
- Detect, report, and thoroughly document irregularities, suspicious behavior, and operational issues.
- Support internal investigations by gathering evidence, reviewing video footage, and compiling detailed incident reports.
- Work closely with Risk, Compliance, and Operations departments to uphold the integrity of live games.
- Mentor and assist Surveillance Operators, offering guidance on complex or sensitive cases.
- Identify and communicate potential improvements in surveillance practices and team training.
- Maintain strict confidentiality and uphold the highest ethical standards during all activities.

Requirement:
- Proven experience in surveillance within the iGaming industry or a related field; prior senior surveillance experience is preferred.
- Deep understanding of Live Casino operations and associated risks and compliance requirements.
- Demonstrated leadership skills with the ability to guide, mentor, and support team members.
- Exceptional analytical and decision-making skills, with a strong focus on risk detection and mitigation.
- High attention to detail and the ability to quickly spot irregularities in live operations.
- Flexibility to work 9-hour shifts, including weekends and evenings, as required in 24/7 environments.
- High level of professionalism, integrity, and responsibility.
- Strong English communication skills (written and spoken), with the ability to collaborate across departments.
- Proficiency in Microsoft Office 365 and familiarity with surveillance software and monitoring systems.

Benefits:
- Competitive Salary with performance-based bonuses.
- Paid Training to ensure you are well-versed in the company’s quality standards and procedures.
- Career Development: Opportunities for growth within a leading international tech company.