Desktop Engineer

Title: DESKTOP ENGINEER Location: REMOTE OPTIONS, PHOENIX DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. DESKTOP ENGINEER Job Location: Division of Technology Services (DTS) 1400 West Washington Street, Phoenix, Arizona 85007 www.azdes.gov Posting Details: Salary: $70,000 - $78,651 Grade: S25 Closing Date: August 31, 2026 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team! The Department of Economic Security, Division of Technology Services (DTS), is seeking an experienced and highly motivated individual to join our team as a Systems Administrator Senior (Desktop Engineer). The Systems Administrator Senior (Desktop Engineer) supports the Desktop Engineering Team by maintaining reliable IT services, resolving complex technical issues, and troubleshooting incidents to resolution. Resolves complex service problems that may arise, conducts routine analysis, identifies and characterizes incidents, and effectively troubleshoots incidents to complete resolution. This position may offer the ability to work remotely within Arizona based upon the department's needs and continual meetings of expected performance measures. The state of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: Essential Responsibilities include but are not limited to: • Development and deployment of security patches to address IT threats to operational security. Works closely with other teams to find the best way to address emergent and ongoing threats to the overall environment and address issues related to tech debt. • Support and maintenance of tools used for bare metal imaging including Tanium provision and separate scripting. Includes monthly updates of drivers and security updates as well as testing of new configurations to meet division specific needs. • Standard endpoint configuration duties including but not limited to patch management, scheduled software deployment, ad hoc software pushes, registry manipulation, Group Policy Objects/Local Policy Objects (GPO/LPO) changes in response to identified vulnerabilities. deployment of enterprise software including Microsoft, but not limited to third-party and in-house applications targeting desktops, servers, mobile (Apple /Android). • Supports the Tanium solution service delivery to the entire agency. Conducts daily health-checks on assigned accounts. Documents Tanium processes and procedures and implements best practices. Participates in the local Change Control Board. Performs after action and root cause reporting as necessary. Coordinates with agency Operations teams to minimize gaps in Tanium data reporting. • Cross trains with other members of the Desktop Engineering team to assist with and backup roles inside the Desktop Engineering team. Including Tanium, Microsoft SCCM, Absolute, Bomgar, and other IT Endpoint / Infrastructure applications. • Monitors IT Service Management (ITSM) ticketing system for incoming requests and incidents. Alerts team members about recurring problems. Creates and modifies documentation of issue resolutions within Knowledge Base. Knowledge, Skills & Abilities (KSAs): Knowledge of: • Various infrastructure technologies and in-house developed applications utilized in the enterprise. • Administration and operations of production systems in a large-scale environment. • Agile implementation frameworks. • System administration with non-cloud and cloud-base solutions. • Intermediate Scripting of WMI Queries, RegEx, Powershell, or VBScript. • Tanium. • Foundational knowledge of Microsoft. • Endpoint Configuration Manager (SCCM). • Microsoft Intune. • Microsoft Windows performance monitoring, troubleshooting and networking technologies. • Google applications. Skill in: • Customer service. • Mentoring. • Documentation. • Organization and coordination. • Working collaboratively in teams and across organizations. • Excellent interpersonal, written and oral communication. • Excellent problem determination, troubleshooting and problem-solving. Ability to: • Build strong relationships inside and outside the organization. • Develop and write technical documentation. • Evaluate and test emerging technologies. • Ensure continuous Improvement. • Install and repair Google hardware and software. • Perform advanced design, maintenance and repair of Google services and hardware. • Remain open to others' ideas and potential solutions to problems. • Use time efficiently. • Participate in reviews of assigned and completed tasks. • Provide relevant metrics as needed. Selective Preference(s): The ideal candidate for this position will have: • Microsoft Intune Experience or Tanium Experience. Pre-Employment Requirements: • This position may require driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11). • Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions • All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify) • Employee shall obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969. • Bachelor’s degree plus 5 or more years of experience in systems administration (or equivalent experience). Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: • Affordable medical, dental, life, and short-term disability insurance plans • Participation in the Arizona State Retirement System (ASRS) and long-term disability plans • 10 paid holidays per year • Paid vacation and sick time • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. • Deferred compensation plan • Wellness plans • Tuition Reimbursement • Stipend Opportunities • Infant at Work Program • Rideshare and Public Transit Subsidy • Career Advancement & Employee Development Opportunities By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page. Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: For questions about this career opportunity, please contact Benson Walker at (480) 318-4150 or email [apply contact hidden]. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (480) 318-4150. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.