Field Service Technician

At Aristocrat, innovation is at our core. We are committed to delivering outstanding gaming experiences through modern technology and creativity. As a Field Service Technician, you will be at the forefront of our mission, ensuring seamless operations and flawless service delivery. This role is crucial in maintaining our reputation for world-class gaming solutions. If you are ambitious, driven, and ready to make a significant impact, this opportunity is perfect for you! What You'll Do Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site. Complete equipment installations, removals, upgrades, modifications, and game changes at customer sites, including during non-operational hours. Investigate and resolve complex system faults, performing necessary repairs to ensure efficient functionality. Respond promptly and professionally to service calls, meeting customer expectations and SLA requirements. Collaborate effectively with venue staff, maintaining high levels of customer satisfaction. Accurately capture and report all activities using Aristocrat’s field service management tools. Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory. Record all part usage and complete returns as per ATA's SLA and compliance standards. Assist with internal service reporting and respond to departmental requests when required. Ensure understanding and compliance with Company and venue WHS policies, procedures, and regulations, prioritizing the health, safety, and welfare of all employees, visitors, and contractors. Follow accident/incident/near miss processes and conduct investigations as required. Ensure all activities meet Company, legislative, and regulatory compliance requirements. What We're Looking For Valid Australian driver’s licence. Ability to acquire and maintain relevant state/territory gaming licences (support provided by Aristocrat). Proven problem-solving, troubleshooting, and fault-finding capabilities. Strong communication skills and a customer service approach. Self-motivated and able to work independently across multiple customer sites. Good organizational skills with the ability to manage time, tasks, and service schedules. Proficiency in using mobile devices and field service applications for reporting. Flexibility to work weekends and public holidays as needed. Preferred Experience in a technical field service role, gaming industry, or electronics/mechanical repair. Familiarity with diagnostic tools, maintenance scheduling, or service coordination. Previous exposure to WHS systems, compliance environments, or regulated industries. Physical Requirements Able to lift/move up to 25kg safely, using accurate manual handling techniques and tools. Able to confidently step up onto a safety step and perform tasks in different physical settings. Comfortable driving for extended periods and standing for most of the workday. Able to comfortably bend, squat, and perform tasks at ground level if necessary. Able to comfortably raise arms overhead and work at shoulder level if needed. What We Offer An encouraging, inclusive, and safety-first culture. Competitive salary. Global career opportunities. Work with brand new gaming technology and industry leaders. Why Aristocrat? Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play. We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V World Leader in Gaming Entertainment Robust benefits package Global career opportunities Our Values All about the Player Talent Unleashed Collective Brilliance Good Business Good Citizen Travel Expectations None Additional Information This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. Aristocrat Leisure Limited (Aristocrat) is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games. Listed on the Australian Securities Exchange (ASX), Aristocrat (ASX code: ALL) is headquartered in Sydney, Australia, with over 7300 employees working in more than 20 locations across the globe. Aristocrat offers a diverse range of products and services including electronic gaming machines, casino management systems, mobile games and online real money games, including iLottery. Aristocrat has seven corporate functions and three reporting segments that span regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money gaming (Aristocrat Interactive). Our game and product portfolios collectively entertain millions of players worldwide every day. Across our global enterprise, Aristocrat aims to create long-term sustainable value for all stakeholders by upholding our core values and producing the world’s best gaming content. Our people-first mindset prioritises the safety and wellbeing of our people. We have ambitions to be an industry leader in responsible gameplay and we invest in employees’ development and offer career pathways, so they have what they need to do their best work at Aristocrat. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us every day. We are excited about the future of Aristocrat and united by our mission and we invite everyone to join us as we bring joy to life through the power of play! Aristocrat Leisure Limited or its affiliates worldwide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any protected characteristic, such as race, color, sex, religion, national origin, physical or mental disability, genetic characteristic, pregnancy, breastfeeding or related medical condition, sexual orientation, gender identity, gender expression, ancestry, citizenship, age, marital, military and veteran status, or any other characteristic prohibited by local, state/provincial or federal law. If you need assistance or accommodation applying for a position, please reach out to [apply contact hidden]. At Aristocrat, sustainability is embedded in our strategy, operations and the values and culture of our teams across the globe. Our Sustainability report provides information on the progress we’ve made each year, across our four strategic sustainability pillars – Good Governance & Responsible Business, Empowering Safer Play (formerly responsible gameplay), Operational Sustainability & Climate, and People & Community. You can read more about our progress here: [apply contact hidden]