Customer Support Representative

Position:
Customer Service Representative

Company:
Aristocrat

Location:
Australia, Greystanes

Employment type:
Full time

Work Arrangement:
Hybrid (3 days in office, 2 days from home)

Short Summary:
As a Customer Support Representative, you will respond to calls and emails from our Aristocrat Service line and create as well as allocate service jobs to the Service Technicians nationwide.

Responsibilities:
- Answer incoming calls and respond to emails from our service line and create subsequent job requests efficiently
- Create and allocate all service jobs through Salesforce to the relevant field technician
- Close off all tasks and finished jobs on a daily basis and ensure any relevant information is captured
- Reporting and monitoring of service calls, open call reports, and contract reports
- Update customer database to maintain accurate information
- Follow up and report job status to the customer as required

Requirement:
- Experience in a customer service role
- Call centre experience will be highly regarded
- An ability to build strong relationships with stakeholders
- A good understanding of Microsoft Office suite
- Experience using Salesforce would be highly regarded but not a must
- The ability to think on your feet and learn quickly
- You are a team player and love to work in a collaborative fast-paced environment

Benefits:
- Robust benefits package
- Global career opportunities