Middle Leave and Accommodations Administrator

At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Bartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.

If you’re looking for a meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you!

Our mission is simple: End Cyber Risk. We’re looking for a Leave and Accommodations Administrator to be part of making that happen.

The Leave and Accommodation Administrator is responsible for administering employee leave of absence, disability, and workplace accommodation programs across multiple countries and jurisdictions. This role serves as a key resource for employees, managers, People Business Partners, Payroll, Benefits, and external vendors by providing guidance on leave processes, eligibility requirements, documentation, pay implications, accommodations, and return-to-work planning.

As a member of the Global Benefits team, this position partners closely with third-party administrators, insurance carriers, accommodation vendors, payroll teams, and internal stakeholders to ensure timely, accurate, compliant, and employee-focused administration of leave and accommodation programs. The role also leverages technology, reporting, and AI-enabled tools to improve operational efficiency, enhance employee communications, and support a positive employee experience throughout the leave lifecycle.

Responsibilities:

• Administer employee leave of absence programs, including medical, parental, family care, disability, military, statutory, and personal leaves across multiple countries.
• Serve as the primary point of contact for employees and managers regarding leave processes, eligibility requirements, documentation, pay impacts, and return-to-work expectations.
• Coordinate leave cases with third-party leave administrators, disability carriers, payroll, HR partners, and other internal stakeholders.
• Manage leave intake, case tracking, documentation review, approvals, status updates, and case closure activities.
• Maintain accurate leave records, employee communications, and case documentation in HR systems and case management tools.
• Monitor leave timelines and ensure employee, manager, payroll, and vendor actions are completed within required deadlines.
• Assist with workplace accommodation processes and return-to-work planning in partnership with HR and relevant stakeholders.
• Ensure compliance with company policies and applicable federal, state, provincial, and country-specific leave disability, accommodation and employment requirements.
• Escalate complex leave, disability, accommodation, or compliance matters to senior team members as appropriate.
• Support audits, reporting, and leave-related metrics by maintaining data accuracy and documentation standards.
• Identify opportunities to improve leave administration processes, employee communications, and operational efficiency.
• Provide support on leave-related projects, system enhancements, and process improvement initiatives.
• Partner with Benefits, Payroll, and HR teams to ensure accurate pay, benefit administration and employee deductions throughout the leave lifecycle.

Required Skills and Experience:

• Bachelor's degree in Human Resources, Business, or a related discipline, or an equivalent combination of education and experience.
• 3+ years of experience administering leave of absence, disability, accommodation, or related HR programs.
• Experience administering leave and accommodation programs in a multi-jurisdictional environment.
• Working knowledge of global leave, disability, accommodation, and return-to-work practices.
• Experience using HR technology platforms and Microsoft Office applications.
• Demonstrated expertise in administering leave of absence, disability, and workplace accommodation programs while ensuring compliance with applicable laws, regulations, and company policies.
• Strong ability to manage employee cases from intake through return to work, balancing employee experience, operational requirements, and regulatory obligations.
• Excellent communication and relationship-building skills, with the ability to effectively partner with employees, managers, HR, Payroll, Benefits, vendors, and other key stakeholders.
• Proven organizational and case management skills, with the ability to manage multiple priorities, maintain accurate documentation, and meet critical deadlines in a fast-paced environment.
• Strong analytical and problem-solving capabilities, including the ability to assess complex situations, identify risks, and recommend practical solutions.
• High attention to detail and commitment to data integrity when maintaining leave records, reporting, and case documentation.
• Experience utilizing HR technology platforms, preferably Workday, case management systems, reporting tools, and Microsoft Office.
• Ability to identify process improvement opportunities and leverage technology and AI-enabled tools to enhance operational efficiency, employee communications, and service delivery.
• Demonstrated sound judgment, discretion, and professionalism when handling sensitive and confidential employee information.
• Global mindset with the ability to navigate varying leave, disability, and accommodation practices across multiple countries and jurisdictions.

Preferred Skills and Experience:

• Experience supporting global leave programs in the United States, Canada, EMEA, APAC, or LATAM regions.
• Experience with Workday, ServiceNow, or similar HRIS and case management platforms.
• Familiarity with disability management, workplace accommodations, and interactive process administration.
• Experience developing reports, dashboards, and leave-related metrics.
• Experience leveraging AI tools, including Microsoft Copilot, ChatGPT, Claude, or other generative AI solutions to improve operational efficiency, reporting, process documentation, and employee communications.
• CEBS, SHRM-CP, PHR, CHRP, or other relevant professional certification.

On-Camera Policy
To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.

About Arctic Wolf

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

• Equity for all employees
• Flexible time off and paid volunteer days
• RRSP and 401k match
• Training and career development programs
• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
• Robust Employee Assistance Program (EAP) with mental health services
• Fertility support and paid parental leave

Security Requirements

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
• Background checks are required for this position.
• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”).  Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.