Senior Network Operations Engineer - Decatur, IL

Senior Network Operations Engineer - Erlanger, KY
Position Summary
As a Senior Network Operations Engineer within ADM’s Global Technology organization, you will play a pivotal role in ensuring the operational stability, performance, and continuous improvement of ADM’s global network infrastructure. This position focuses on operational excellence, ITSM process maturity, and effective management of Managed Service Providers (MSPs) responsible for day-to-day network support. You will help drive service reliability, proactive monitoring, and incident response, while ensuring network operations align with ADM’s ITIL-based service management framework and Global Technology (GT) standards.
This role requires a balance of strong technical knowledge, process discipline, and supplier management expertise. You will partner closely with ADM’s network engineering, architecture, and service management teams to maintain operational health, ensure SLA adherence, and drive continuous improvement through data-driven insights and automation.
Key Responsibilities
Operational Excellence & Service Reliability

• Ensure the ongoing performance, availability, and resiliency of ADM’s enterprise network, including LAN, WAN/SD-WAN, data center fabrics, firewalls, and wireless environments.
• Oversee day-to-day network operations delivered through Managed Service Providers, ensuring adherence to defined SLAs, OLAs, and operational KPIs.
• Lead operational governance reviews and performance assessments with MSPs to identify gaps, drive accountability, and promote service improvement initiatives.
• Ensure global network products and services maintain 24x7 service availability through effective monitoring, incident response, and escalation management.

ITSM Process Maturity & Governance

• Advance the maturity of ITSM processes within Network Operations, focusing on Incident, Problem, Change, and Request Management.
• Ensure compliance with ADM’s ITIL-based processes and Global Technology governance standards (D2C & R2F).
• Partner with Service Management L3 owners to enhance service reporting, trend analysis, and RCA quality.
• Implement process improvements that reduce mean time to detect (MTTD) and mean time to restore (MTTR), while improving service predictability.

Managed Service Provider (MSP) Oversight

• Act as ADM’s operational interface for global network MSPs, ensuring technical and procedural alignment across incident, change, and service request workflows.
• Manage service reviews, performance metrics, and operational escalations to ensure vendors meet contractual obligations.
• Validate operational readiness for new solutions and ensure seamless handoff from project delivery into steady-state support.
• Maintain governance documentation including runbooks, SOPs, and escalation matrices.

Continuous Improvement & Automation

• Drive operational automation and analytics initiatives to streamline network monitoring, event correlation, and fault isolation.
• Develop dashboards and key health indicators to proactively identify risks and prevent outages.
• Partner with engineering to integrate monitoring and telemetry into design standards, ensuring new deployments are operationally ready from day one.
• Lead post-incident reviews to ensure lessons learned are embedded into operations and future designs.

Incident Leadership & Major Incident Management

• Serve as a senior technical resource during high-priority outages impacting global connectivity.
• Lead cross-functional war rooms and coordinate with MSPs and internal teams for rapid resolution.
• Conduct deep-dive problem investigations to identify root causes, corrective actions, and long-term preventive measures.
• Champion a culture of accountability and continuous improvement through strong post-incident review discipline.