Principal Architect – Customer Success

Title: Principal Architect – Customer Success Location: United States

Position:                      Principal Architect – Customer Success

Location:                     Boston, MA

Description of work to be performed:

Audit and design AppViewX PKI solutions by assessing customer IT infrastructure and network topology against best practices. Lead design discussions with customer architects and create high- and low-level design documents covering solution architecture, integrations, DR, and security. Define project and implementation plans, including onboarding best practices and strategies across microservices, Kubernetes, containerization, cloud (AWS, Azure, GCP), and enterprise platforms. Implement AppViewX solutions (CLM, PKIaaS, Code Signing) to solve business problems and ensure compliance. Drive product enhancements through feedback, ideation, and testing with third-party integrations (SSO, LDAP, Splunk, F5, Cisco, Palo Alto, etc.). Provide consultation on certificate discovery, management, monitoring, and automation workflows. Conduct training to address product knowledge gaps and deliver adoption programs on PKI and CLM best practices.

Qualifications / Requirements:

Bachelor Degree*, or foreign degree equivalent, in Computer science, Information Technology, Business Administration, Network and 3 years of experience in a related customer-facing technical occupation required. *Employer will accept the equivalent of a Bachelor’s degree based upon a combination of education and experience. The position also requires: 3 years experience in analyzing customer’s high level infrastructure and in mapping the use case requirements; 3 years experience with product implementation, deployments; 3 years experience in Change management process, Disaster recovery, and High availability scenarios; 3 years experience in PKI Consulting, Implementation and Operations, DNS, Active Directory, Certificate Life Cycle management (CLM) on ADC, Load Balancers, Web servers, Application servers, Firewalls, DM(Intune/JAMF); 3 years experience in Kubernetes; 3 years experience with Linux / Windows server operating system and its management, Apache, IIS; and 3 years experience with Network Architecture, Design and Deployment, App Management, Troubleshooting. Approximately 30% of travel required to customer sites within the U.S to run AppViewX Product workshops and perform audit and case study of customer IT infrastructure & network topology against PKI usage and best practice. Telecommuting may be permitted. When not telecommuting, must report/appear into/at AppViewX offices in Boston, MA. $183,040 to $190,000 per year.

AppViewX, Inc. will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background check and drug screen (as applicable).

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