Associate Director, CRM Solutions (Multiple Vacancies)

Appstate | Higher education

1h 12m ago

On-site

Full Time

The goal of Enrollment Management is to provide leadership for App State to achieve optimal outcomes for university access, recruitment, retention, and graduation. The division strategically plans and implements tactics to ensure that talented students continue to choose to enroll at App State and that those who enroll achieve success as measured by their timely graduation and achievement of their collegiate goals.

The Associate Director of CRM Solutions is a key player on the CRM team that leads the innovation, improvement, and long-term development of CRM solutions used in all facets of Enrollment Management. This position will be critical in supporting the growth of our undergraduate operation process.

Essential Job Functions:

Building CRM queries, reports, communications, forms, portals, and events.
Business process analysis and stakeholder consultation.
Data management and reporting.

The ideal candidate is someone who enjoys using technology to solve business problems through configuration, process improvement, data analysis, and stakeholder collaboration. This role is best suited for individuals who want to become experts in Technolutions Slate and enrollment operations rather than software engineering or application development. Please note, this is not a software engineering, application development, or CRM platform development position.

Knowledge, Skills, & Abilities Required for this Position:

Ability to apply and interpret various policies and procedures.
Ability to develop initiatives to meet program/project needs and objectives.
Problem-solving skills.
Ability to maintain databases, schedules, and reports.
Ability to ensure accuracy of data.
Ability to guide and collaborate with various constituents.
Strong communication skills.

Required Languages

🇬🇧 English