AI Solutions Consultant

Applause is raising the bar for digital quality and employee experience. Recognized as a Top Workplace, Applause provides award-winning software testing and UX research solutions to top brands. Our fully managed services leverage a global team and the world's largest independent testing community. We improve digital experiences for global innovators like Google, Microsoft, PayPal, Starbucks, Vodafone, and BMW.

As an AI Solutions Consultant you will to be the technical backbone of our AI Evaluations sales motion. You'll partner with Account Executives to scope, design, and win engagements that help enterprises evaluate and red team their chatbots, copilots, and AI agents - combining human expert review, LLM-as-a-judge frameworks, and adversarial red teaming.

This is a customer-facing, technical pre-sales role. You'll run discovery with client AI/ML, product, and risk teams, translate ambiguous evaluation needs into a concrete methodology and Statement of Work, and be the credible technical voice that earns the "technical win" - then hand a clean, well-scoped engagement off to delivery.

Key Responsibilities:

Pre-Sales Technical Leadership

• Partner with Account Executives throughout the sales cycle to understand a prospect's AI systems (chatbots, LLM agents, copilots) and their evaluation and risk requirements
• Lead technical discovery calls to uncover harm vectors, quality metrics, domain-specific risks, and compliance drivers relevant to the client's industry
• Design and present tailored evaluation approaches that blend human expert review, LLM-as-a-judge, and adversarial red teaming
• Build and deliver custom demos, proofs-of-concept and evaluation pilots that showcase our platform and evaluator community
• Own the technical win - unblock objections raised by client data science, ML, and AI governance stakeholders

Solution Design & Scoping

• Translate client requirements into structured Statements of Work, evaluation rubrics, test plans, and scope/pricing estimates
• Define evaluation criteria (accuracy, relevance, harmlessness, tone, hallucination rate, bias, brand alignment, etc.) tailored to the client's industry and regulatory context
• Design red-team attack strategies and threat models (prompt injection, jailbreaking, role-play, obfuscation) specific to the client's chatbot or agent use case
• Validate proposed engagements against our delivery and expert-recruiting capabilities before they're sold

Cross-Functional Collaboration & Handoff

• Work closely with Sales, Delivery (Engagement Managers/Solution Specialists), Product, and Data Science to ensure a clean transition from closed deal to active delivery
• Feed prospect and market patterns back into product/tooling roadmaps
• Support RFP responses, competitive positioning, and technical objection handling

Market & Thought Leadership

• Stay current on evaluation methodologies, red-teaming techniques, and relevant frameworks (OWASP LLM Top 10, NIST AI RMF, EU AI Act)
• Represent the company in client workshops, webinars, and industry events as a subject-matter expert in AI evaluation and red teaming

Job Requirements:

Must Have

• 6–9 years of experience, including meaningful time in a customer-facing technical role (solutions engineering, forward-deployed engineering, sales engineering, or delivery) at a company that provides AI/LLM evaluation, red-teaming, or human-data services
• Hands-on experience designing or running human-in-the-loop evaluation programs, LLM-as-a-judge frameworks, and adversarial red-teaming engagements against production chatbots or AI agents, across multiple industries
• Track record scoping technical engagements into SOWs and closing enterprise deals alongside sales/account teams
• Strong understanding of LLM failure modes (hallucination, bias, toxicity, jailbreaks) and evaluation metrics
• Familiarity with adversarial testing methodologies and frameworks like OWASP LLM Top 10 and NIST AI RMF
• Excellent presentation and communication skills; credible with both technical and executive stakeholders
• Comfortable with ambiguity and managing multiple concurrent opportunities
• Bachelor's degree in CS, Data Science, or related field, or equivalent experience

Nice to Have

• Experience with GenAI evaluation tooling (e.g., LangSmith, Arize, Galileo, Patronus, or similar)
• Experience in regulated industries (financial services, healthcare)
• Familiarity with crowd- or expert-community-based delivery models
• Working Python fluency for prompt/response analysis

Why Applause?

We’re proud to cultivate an inspiring, engaging employee culture that’s consistently reflected in high employee retention rates and satisfaction. Our talented team – known as Applause Nation – is set up for success with the latest collaboration and learning tools, opportunities for career advancement, and more.

• We have a flexible work environment with top talent from across the globe
• Collaborate with an international team of 450+ passionate, talented co-workers
• Expand your portfolio with exciting, hands-on projects providing exposure to well-known, global brands
• Learn and grow through structured onboarding, in-house knowledge sessions and access to thousands of virtual courses available on demand
• Incorporate AI and other exciting technologies into your work, to help you prioritize and boost productivity
• Experience a supportive culture that emphasizes teamwork, innovation and transparency
• Share your voice! Contribute and integrate creative and innovative ideas across roles and departments

Applause Core Values:

As a global employee community, we strive to uphold the following core values, which are critical to business success and how we measure individual and team performance. Do you share our core values?

• Be Accountable: You love to take ownership, and hold yourself and others accountable to increase empowerment and success.
• Celebrate Authenticity: You love bringing your true self to work and creating genuine and trustful relationships within a diverse environment.
• In It Together: You have a team-first mindset and love collaborating with your peers.
• Create Value for Our Customers: You love delivering meaningful business impact and being a release partner for all aspects of digital quality.
• Crush Your Goals: You always strive for excellence and constantly seek ways to be better, more effective and more efficient.

Compensation:

Beyond Applause’s award-winning culture, our employee-centric benefits and competitive compensation strategy are designed to support your physical and mental well-being, promote work-life balance, and fuel your professional growth.

The salary range for this position is $130,000 - $200,000 based on experience.

Accommodations:

Applause is a place where everyone belongs and where we believe everyone deserves the exceptional. We continue to celebrate diversity and are committed to creating an inclusive, equitable environment for our employees. If you believe you require a reasonable accommodation und.er any of the legally protected characteristics, please click here to complete an accommodation request. Please note, Applause will only review requests for applications that have been submitted. We will review your qualifications and follow up with you regarding your request if your qualifications meet our current needs.

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