Systems Administrator II

Who is American College of Education

Founded in 2005, American College of Education continues to be a leader in professional development through our online programs. The mission of ACE is to deliver high-quality, affordable, and accessible online programs grounded in evidence-based content, real-world experience and relevant application that places our students’ needs first.

ACE is a mission-driven institution continually recognized for its commitment to social responsibility and positive impact. As an Impact Institution, we believe we have a responsibility to our students, alumni, employees, communities, and society as a whole. Guided by our core values, we strive to create meaningful impact that extends well beyond our bottom line.

Who You Are

You are passionate about helping students achieve their educational goals. You thrive in a competitive and collaborative team environment. You are comfortable working remotely and have experience collaborating with others in a virtual environment. You possess a strong attention to detail.    

At ACE, we rely on our IT infrastructure to help our business reach and succeed with students all over the world. You are an experienced systems administrator who’s eager to use and grow his or her technological skills on a global stage. In this role, you will protect our critical information, systems, and assets, build solutions, implement new software and hardware, provide training, and assist in the development of an overall IT strategy. From early on, you’ll help empower our breakthrough innovations, be given challenging assignments, lead initiatives, and take ownership and responsibility. You’ll receive world-class training to help you become a leader in your field.

Compensation

ACE is committed to paying a competitive wage while staying true to our mission of maintaining high quality, affordable programs for our students. The starting salary for this position is $90,000 plus all full-time employees are eligible for an annual bonus. Offers vary depending on education, prior experience, and expertise being applied to the role.

What We Look for in the Ideal Candidate

• Demonstrates self-reliance by meeting/exceeding workflow needs. 

• Demonstrates positive attitude and motivation, concern for students, teamwork, and excellent time management skills. 

• Follows established processes as outlined by organization and leadership. 

• Completes assigned duties based on daily business needs and individual skill set. 

• Consistently produces a high volume of quality work. 

• Capable, adapts as needed, to work under pressure and meet tight deadlines. 

• Proven ability to work independently with limited supervision and with other department personnel. 

• Must support and embrace the College’s Impact mission to improve the people and communities we serve through our civic engagement initiatives.  

• Must have exceptional communication, organization, and time management skills. 

• Must be "self-motivated" as well as creative and efficient in proposing solutions to complex, time-critical problems. 

• Must be collaborative in driving decisions and a team-player. 

• Strong analytical and problem-solving skills with a high attention to detail. 

• Builds and maintains student satisfaction. 

• Recognizes and anticipates student needs. 

Day to Day Responsibilities

In this role you will wear different hats, but your skills will be especially essential in the following areas: 

• Install, configure, and maintain servers, networks, and other IT infrastructure components. 

• Monitor system performance and troubleshoot issues to ensure optimal operation.

• Performs server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly. 

• Implement and manage security measures to protect against unauthorized access and cyber threats. 

• Takes lead and develops an enterprise network that consists of dev, qa, and prod architecture that is in support of networking best practices. 
• Improves network connectivity to and across servers to minimize business disruption to support high availability. 

• Performs routine/scheduled audits of the systems, including all backups. 

• Deploys and releases scheduled and nonscheduled pipeline builds. 

• Maintains and manages all DevOps pipelines and release builds including but not limited to pipeline steps with security to ensure code quality. 

• Focuses on Improving release management processes to minimize outage duration. 

• Enhances DevOps security when it comes to pipelines and deployments. 

• Utilizes Azure where we see fit to remain current and on cutting-edge in terms of technology. 

• Document system configurations, procedures, and changes. 

Qualifications and Education Requirements

• Associate's degree in technology or similar field.

• Related professional certifications.

• Proven work experience in IT. 

• Experience with or knowledge of programming languages and operating systems; current equipment and technologies, enterprise backup and recovery procedures, system performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching.

• Experience in project management, application design and integration, and cloud computing (specifically Microsoft Azure).

• Creating volumes, assigning to servers and remote replication.

• Manage and maintain enterprise networking to ensure high availability with high security standards and practices.

• Knowledge of server and network administration best practices.

Our Commitment to Employees

Just as we strive to empower our students for success, we also aim to enrich the lives of our employees. For 6 consecutive years, ACE was recognized as one of Indiana’s Best Places to Work, winning the #1 spot for medium-sized companies in 2020. In addition, ACE has earned national recognition since 2022 for being a USA Today Top Workplace. As a virtual first organization, we celebrate diversity and are committed to creating a family-like inclusive work environment. For our full-time employees, we offer the following benefits:  

• Medical, dental, & vision Insurance 

• HSA and FSA options 

• Paid parental leave 
• Paid volunteer time 

• Tuition reimbursement & reduction programs 

• Generous PTO  

• 401k and employer match 

• Full-service wellness and EAP program 

• Employee recognition and awards programs 

• Employer paid life & AD&D insurance 

• Short-term disability 

• Employer paid long-term disability 

• And more…

Physical Demands

The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to communicate with and receive communications from students and ACE employees in real time using online and other electronic media.

Commitment to Culture

At American College of Education, we’re all about building a one-of-a-kind, supportive community where everyone—students, faculty, and staff—can thrive. Guided by our mission and values, we focus on everything from innovative curriculum design to personalized instruction and student support to intentional planning, inclusive initiatives, and strategic resource allocation. We’re dedicated to creating an environment that celebrates freedom of expression, diversity of thought, open dialogue, and mutual respect. We believe in fostering a sense of belonging and wellness so that every member of our ACE family feels empowered, valued, and ready to reach their full potential. Together, we’re creating a vibrant, resilient, and connected learning community where everyone matters.

Additional Notes

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Employees are increasingly integrating AI into their roles, demonstrating its potential to boost efficiency, accuracy, and productivity. By utilizing AI technologies, we can streamline processes, gain valuable insights from data, and automate routine tasks, which allows employees to concentrate on more strategic and creative aspects of their work. While AI is a beneficial tool in the workplace, if its use—such as ChatGPT, Grammarly, Copy.ai, etc.—accounts for more than 50% of any work assignments or job responsibilities, it will need to be reported to a direct leader.

Internet bandwidth speeds from an employee's remote work location must be a minimum of 50Mbps download speeds and 5Mbps upload speeds. Please note if the bandwidth is shared across multiple devices (tablets, computer, streaming, phone, etc.) you will need higher overall speeds. You can test the speed of your connection by visiting speedtest.net Purchase, setup, installation, support, and ongoing maintenance of reliable internet service is the responsibility of the individual.  

American College of Education seeks to attract and retain a diverse staff consistent with its diverse student body and surrounding communities. At this time we cannot consider candidates residing in Alaska, Washington D.C., Massachusetts, South Dakota, or Alabama.

ACE is an Equal Opportunity Employer.