Client Services Account Manager

Who are we?

Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com 

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In brief:

Client Services Account Managers are responsible for executing and supporting the end-to-end delivery and management of digital content across multiple distribution platforms. This role focuses on operational excellence, ensuring high-quality content execution, and collaborating cross-functionally to meet business objectives and deadlines.

We're looking for an Account Manager to serve as a key point of contact for client needs and day-to-day account support. In this role, you will help manage client expectations, support new launches, coordinate across internal teams, and ensure deliverables are handled with accuracy, professionalism, and attention to detail.

This role is ideal for someone who is organized, collaborative, and comfortable managing multiple priorities while working with clients, operational teams, and internal partners to support efficient workflows and successful client outcomes.

What will your job look like?

• Manage day-to-day client account support across multiple digital platforms, including client requests, questions, follow-ups, and billing.
• Oversee the ingestion, quality control (QC), and publishing of content schedules and associated metadata.
• Configure and maintain VOD platform profiles, including metadata mappings, delivery specifications, packaging requirements, scheduling rules, and client-specific distribution settings.
• Troubleshoot metadata, XML, artwork, and media package exceptions, including missing assets, specification mismatches, and delivery failures across multiple distribution platforms.
• Track client deliverables and ensure work is completed accurately, on time, and in alignment with client expectations and SLAs.
• Monitor package performance, report on operational metrics and delivery timelines, and ensure alignment with scheduling and release strategies.
• Coordinate with internal operations teams to support new launches, ongoing work, and client-specific requirements.
• Collaborate closely with internal business and sales teams to meet deadlines and support strategic initiatives.
• Maintain clear communication with clients and internal partners regarding status, timelines, priorities, and next steps.
• Support workflow efficiency by identifying issues, escalating concerns, and supporting timely resolution.

All you need is...

• Strong experience supporting client services, account management, or customer-facing operations within digital media or technology.
• Ability to understand client needs, manage expectations, and translate requirements into clear internal direction.
• Strong communication and collaboration skills with the ability to partner effectively across clients, operations teams, and internal stakeholders.
• Ability to manage multiple priorities, track deliverables, and maintain momentum in a fast-paced service environment.
• Detail-oriented and organized, with a focus on accuracy, follow-through, and timely resolution of client needs.
• Understanding of metadata management, content ingestion workflows, and quality control processes would be prefered.

Why you will love this job:

• Be part of a team redefining digital media experiences.
• Work on innovative projects with leading studios and advanced technology.
• Join a culture that values creativity, collaboration, and continuous growth.