Fraud Risk Ops Lead

Position:
Fraud Risk Ops Lead

Company:
Amartha

Location:
Indonesia, South Jakarta

Employment type:
Full time

Short Summary:
Amartha is a technology company focused on creating shared prosperity by developing digital financial solutions for the grassroots economy. The Digital Product Risk Management team protects the integrity, security, and trust of the company’s digital products and services, managing fraud operations end-to-end.

Responsibilities:
- Conduct end-to-end fraud investigations involving digital product transactions, account activities, onboarding anomalies, and unauthorized activities.
- Analyze transaction data, behavioral patterns, and account activities to identify suspicious behavior.
- Perform fraud case handling, evidence gathering, and documentation in accordance with internal procedures.
- Support fraud monitoring activities and assist in identifying emerging fraud trends.
- Collaborate with internal teams to resolve fraud-related incidents and improve controls.
- Prepare investigation reports and management summaries.
- Assist in developing fraud detection rules and operational procedures.
- Maintain proper case management records and ensure timely resolution of investigations.
- Build governance framework to meet regulatory requirements.
- Lead Fraud Risk Ops team and mentor junior team members.

Requirement:
- Minimum 5+ years of experience in fraud investigation, fraud operations, or related fields.
- Good knowledge in Microsoft Excel, SQL, and data analysis for fraud investigation.
- Strong understanding of fraud typologies and experience handling fraud investigations independently.
- Familiarity with fraud monitoring systems and case management platforms.
- High attention to detail and ability to manage multiple investigations simultaneously.
- Bachelor’s degree in Finance, Accounting, Criminology, Information Systems, Business, Law, or related fields preferred.

Benefits:
Amartha is dedicated to creating a workplace that celebrates diversity, ensures equity, and fosters inclusion, providing equal opportunities for all employees.