Service Desk Analyst

Looking for your next professional challenge as Service Desk Analyst?

We have an opportunity that might be just what you are looking for!

ABOUT US

At ALTIA, we are a team of more than 4,000 professionals across 25 locations in 9 countries.

We design and develop innovative digital solutions for over 1,000 organizations that drive transformation and progress.

Our purpose: to grow by helping others grow - sustainably and responsibly.

Our values: commitment, closeness, innovation, and collaboration - guide us every step of the way.

Learn more at www.altiacompany.com

WHAT WE ARE LOOKING FOR:

We are looking for an IT Business Analyst with solid experience in multicultural and cross-functional environments.

You will join an innovative international project with an international organization.

Must-haves for this challenge:

• University degree corresponding to EQF Level 6.
• At least 5 years of professional experience in IT application support, service desk or related activities.
• At least 5 years of experience supporting European Commission or equivalent enterprise information systems.
• At least 5 years of experience managing incidents and service requests with ServiceNow/SMT or equivalent ITSM tools.
• At least 5 years of practical experience using Jira or an equivalent issue-tracking tool.
• Experience providing functional support for corporate applications, analysing and resolving tickets, escalating to Level 2/Level 3 teams, and working with business and technical stakeholders in a large international and multicultural environment.
• Spoken and written English, minimum C1 level.

WHAT WE OFFER:

• Participation in an international and innovative project.
• A technical and collaborative environment with real impact.
• Career growth opportunities and continuous learning.
• Flexibility and autonomy, working with cutting-edge technologies.
• Team player culture within an agile, people-centered company.

Interested in joining a global, forward-thinking engineering team?

We would love to meet you! 💙💚

This job offer has been drafted with impartiality and non-discrimination on the basis of gender, race, ideology or any other grounds in mind. In particular, it complies with current regulations on gender equality between women and men (Royal Decree-Law 6/2019)

Minimum requirements

Required knowledge and skills:

Very good written and spoken English or French (minimum CEFR B2).

ITIL 4 practices: Incident Management, Request Fulfilment, Knowledge Management and Problem Management.

ITSM/ticketing tools such as ServiceNow or Jira Service Management, plus remote support tools.

Operating systems, basic troubleshooting, ticket triage, escalation and documentation writing.

Wikis, collaborative sites, social networks and office automation tools.

ITIL 4 Foundation certification is desirable but optional.