Senior Director, Customer Lifecycle Marketing - Usage & Engagement

Title: Senior Director, Customer Lifecycle Marketing - Usage & Engagement Location: Remote - United States <div class="content-intro"><h2><strong>About AlphaSense:&nbsp;</strong></h2> <p style="text-align: justify;"><span style="font-size: 12pt;">The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. </span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&amp;P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!</span></p></div><p><strong>About the Role:</strong></p> <p>We are seeking an experienced lifecycle marketer to build and scale a new function accelerating customer growth for our consumption-based offerings. This role is ideal for a leader skilled in driving usage and engagement within an API-first environment.</p> <p>You will define the strategy, operating model, and experimentation framework to boost feature adoption, expand consumption, and drive measurable revenue. This role focuses on leveraging product and behavioral data, customer insights, and cross-functional collaboration to guide enterprise customers through feature adoption and expansion, creating personalized, scalable approaches for each integration.</p> <p>You will partner with Marketing teams—including Product Marketing, Customer Marketing, Customer Education, and ABM—alongside Customer Success, Sales, Product, and Revenue Operations to establish a marketing model that accelerates time-to-value, increases consumption, and fuels long-term customer growth. This is a unique opportunity to shape how marketing contributes to the success of AlphaSense’s next-generation of products.</p> <p><strong>What You’ll Do:</strong></p> <p>Build a New Marketing Motion</p> <ul> <li>Define the vision, strategy, operating model, and roadmap for Customer Lifecycle Marketing focused on usage and consumption-based offerings</li> <li>Establish repeatable and scalable processes, experimentation frameworks and success metrics</li> <li>Build the foundation for a high performing team as the function grows</li> </ul> <p>Drive Product Usage and Consumption</p> <ul> <li>Design digital-first programs that accelerate time-to-value, encourage deeper and more frequent product utilization, and facilitate coordinated orchestration with Customer Success teams</li> <li>Develop and implement lifecycle strategies that increase customer usage of AlphaSense’s offerings, with a focus on our API solutions</li> <li>Partner with cross-functional teams to leverage product data, customer health signals and behavioral insights to build enterprise lifecycle programs that increase long-term customer value</li> </ul> <p>Measure Business Impact</p> <ul> <li>Develop executive reporting and optimization strategies focused on metrics such as:</li> <ul> <li>Consumption-based revenue</li> <li>Product utilization</li> <li>Time-to-value</li> <li>Engagement with key capabilities</li> </ul> <li>Continuously optimize and consistently update programs based on measurable business impact and product innovation, ensuring relevance and accuracy</li> <li>Foster strong working relationships and a culture of accountability and shared ownership.</li> </ul> <p><strong>Who You Are:</strong></p> <ul> <li>10+ years of experience in high-growth, Enterprise B2B SaaS marketing, including significant experience leading post-sale marketing programs</li> <li>Demonstrated success developing and executing lifecycle strategies that drive measurable product usage or consumption, including in API-based customer environments</li> <li>Experience partnering closely across Marketing, Customer Success, Sales, and Product</li> <li>Strong analytical skills with experience using product and behavioral data to inform strategy</li> <li>Executive presence with the ability to influence cross-functional leaders and drive alignment</li> <li>Experience with usage-based or consumption-based business models</li> <li>Familiarity with product-led growth principles and experimentation methodologies</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.</p> <p>You may also be offered a performance-based bonus, equity, and a generous benefits program.</p></div><div class="title">Base Compensation Range</div><div class="pay-range"><span>$192,000</span><span class="divider">&mdash;</span><span>$235,000 USD</span></div></div></div><div class="content-conclusion"><p><span style="font-size: 12pt;">AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.</span></p> <p><span style="font-size: 12pt;">In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.</span></p> <p><span style="font-size: 12pt;"><span style="text-decoration: underline;">Recruiting Scams and Fraud</span></span></p> <p><span style="font-size: 12pt;">We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:</span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">AlphaSense never asks candidates to pay for job applications, equipment, or training.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">All official communications will come from an @<a href="[apply contact hidden]" target="_blank" data-saferedirecturl="[apply contact hidden]">alpha-sense.com</a>&nbsp;email address.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">If you’re unsure about a job posting or recruiter, verify it on our&nbsp;<a href="[apply contact hidden]" target="_blank" data-saferedirecturl="[apply contact hidden]">Careers page</a>.</span></li> </ul> <p><span style="font-size: 12pt;">If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.</span></p></div>